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x1 carbon gen 3 Error. 2103: Detection error on SSD0 (M.2)

2019-06-01, 19:53 PM

Hi,

 

I get the error when I start the laptop and after some time the window will start to work withount any problems and after some time it crashes.I didn't install a new SSD or any new hardware. I updated all drivers and bios but still the same error. I also followed the steps to open the laptop, clean it and reinstalled SSD to make sure it was not loose. I also downloaded multiple third party software to check the health of the system and everything looks to be working fine. I also tried the lenovo diagnostic during booting still no error. 

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Re: x1 carbon gen 3 Error. 2103: Detection error on SSD0 (M.2)

2019-06-03, 16:54 PM


Hi Ab279! Welcome to our forums community. Did the error appear after you install the new ssd? Could you try the steps on this link: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/2103-detection-error-on-ssd0-m-2/m-p/2161449#M65506. Let us know how it goes.



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Re: x1 carbon gen 3 Error. 2103: Detection error on SSD0 (M.2)

2019-06-03, 17:07 PM

I didn't install a new SSD. 

I already updated everything before I found that answer. What I understand from that link is that I need to update BIOS via external drive. I updated BIOS but by using the lenovo "Automatic driver Update" tab, after that I checked the BIOS version and it was updated succesfully. 

Also I ran the lenovo diagnostic tool both during booting and using the GUI software download I got from the website and the no error was detected.

Funny thing is my warranty ended on 26th April and I started getting the error on 5 or 6th May. 

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Re: x1 carbon gen 3 Error. 2103: Detection error on SSD0 (M.2)

2019-06-03, 19:19 PM

Is the SSD detected in BIOS under the startup tab? If yes, once you are in the BIOS page, go to the Exit Tab > Choose Load default settings > Hit the Enter Key > Choose Yes. After that, still in the Exit Tab > Choose Exit saving changes. Restart the then check if the issue is the same.



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Re: x1 carbon gen 3 Error. 2103: Detection error on SSD0 (M.2)

2019-06-03, 20:54 PM

I can see SSD in BIOS. It was in BIOS -> boot and the third option shows the SSD so I guess this is what I was supposed to check? 

Also for some reason BIOS is no longer at the latest version. No idea how and when that happened but I will try to follow the link in the previous message to update it again. And will update the progress here.

Did that but still the same error. I am always able to start my computer, the error just comes up sometimes. 

Even when the computer starts after ~15 mins I get blue screen error "critical process died". But this wasn't happening before driver updates. 

 

EDIT: No SSD in BIOS. So this time I got the 2103 error while starting and got into BIOS and no SSD. Last time there was no 2103 and I was able to see SSD. This should be helpful. 

 

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Re: x1 carbon gen 3 Error. 2103: Detection error on SSD0 (M.2)

2019-06-03, 21:22 PM

If the BIOS is not detected, the issue is most likely to be a hardware failure and we suggest you to reach out to our support for further assistance. If you're in the US, you can reach them at: 1-800-426-7378.



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Re: x1 carbon gen 3 Error. 2103: Detection error on SSD0 (M.2)

2019-06-03, 22:41 PM

Thanks. I will call them soon.

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Re: x1 carbon gen 3 Error. 2103: Detection error on SSD0 (M.2)

2019-06-03, 22:43 PM

You're very much welcome.



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Re: x1 carbon gen 3 Error. 2103: Detection error on SSD0 (M.2)

2019-06-05, 23:08 PM

Fixed. Got a new SSD and the system hasn't crashed yet. Thanks again for the help. Didn't need to call the support.

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Re: x1 carbon gen 3 Error. 2103: Detection error on SSD0 (M.2)

2019-06-13, 3:15 AM
 

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