10-26-2012 11:48 AM
Got my X1 Carbon for a month now.
And I discovered my bezel is a bit loose on the lower left corner.
Created a support call with lenovo and send them some pictures.
Got a call back today and they won't fix this under warranty. (I even have 3 year adp on the laptop)
When I asked why; 'We have send the pictures to another department and they refused this'
And when asked to get transfered to this department/someone who can tell me why they can't help me.
I can make a complaint via email but that's it.
Any help ?
The issue can be related to a keyboard replacement I had the first week. (the onsite engineer had to dismantle the whole laptop)
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10-26-2012 04:01 PM
If the bezel is separating from the screen, it isn't the first report. I don't understand why Support would deny service unless they are suggesting you return it.
10-26-2012 11:38 PM
10-27-2012 10:01 AM
Since you could not have had this more than a few weeks, I would also consider returning it.
The pictures don't look like user fault. They look like a glue issue and that has been reported before either here, or in the thread at http://forum.notebookreview.com/thinkpad-edge-x1-x100e-x120e-sl-l/688697-lenovo-x1-carbon-owners-thr...
It should fixed at no charge under warranty (in my view).
03-29-2014 11:46 AM
I'm having the same problem here, on an X1 Carbon Touch. It's a new laptop, under warranty and definitely the first one in more than 10 years that had a similar issue. I called the Lenovo support but they told me they can't repair what is clearly a defective item (just looking around on the web, I'm not the only one with this problem).
It's a 3000$-worth laptop, and I didn't expect a similar unprofessional behavior from Lenovo. Is anyone else facing the same issue?