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2 Posts

03-23-2014

USA

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  • Posts: 2
  • Registered: ‎03-23-2014
  • Location: USA
  • Views: 16
  • Message 1 of 1

x1 carbon pro dock dual monitor not detecting other monitor

2014-03-24, 0:01 AM

Hello, 

    I have a carbon x1 feb 2014 20A7 with the pro dock.  I'm attempting to drive two monitors throug the dock. A 30" dell res 2560x1600 abd a 24" HP res 1920x1200.  The dell is connected through the display port and works well, however windows 8.1 (64-bit factory default) will not see the second (HP monitor). When I attempt to extend the display it says windows cannot apply this configuration.  

    If i plug the second display directly into the laptop it connects through the mini display port with no problems. 

 

When I spoke with the customer support representative purchasing the laptop he confirmed the pro dock should be able to drive both displays. 

 

Any advice is appreciated.

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