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jw982
Paper Tape
Posts: 4
Registered: ‎04-20-2016
Location: US
Views: 2,642
Message 1 of 8

x1 carbon stuck in boot menu/app menu

I currently have the lenovo x1 carbon 3rd generation, which I purchased last summer. Hours ago, I decided to restart my laptop, but it ended up getting stuck in the boot menu/app menu. I have tried pressing the esc button or doing the f9 f10 method in the BIOS menu, but nothing seems to work. Does anyone know how I can fix this? This really is wasting my time, as I have assignments due and finals coming up, and I am getting really frustrated. Thank you!

Community SeniorMod
Community SeniorMod
Posts: 8,986
Registered: ‎01-01-2010
Location: US
Views: 2,595
Message 2 of 8

Re: x1 carbon stuck in boot menu/app menu

This sounds like a damaged boot record or a bad SSD.  Do you have a good backup?

 

Does it ever start?  If so, run chrystal diskinfo (free)


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
jw982
Paper Tape
Posts: 4
Registered: ‎04-20-2016
Location: US
Views: 2,587
Message 3 of 8

Re: x1 carbon stuck in boot menu/app menu

Unfortunately no, my laptop cannot get past the boot menu/app menu screen..

 

Also, what do you mean by good backup?

 

Thanks again!

Community SeniorMod
Community SeniorMod
Posts: 8,986
Registered: ‎01-01-2010
Location: US
Views: 2,583
Message 4 of 8

Re: x1 carbon stuck in boot menu/app menu

I mean copying your data to another medium to take care of a disk failure.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
jw982
Paper Tape
Posts: 4
Registered: ‎04-20-2016
Location: US
Views: 2,579
Message 5 of 8

Re: x1 carbon stuck in boot menohu/app menu

Oh! In that case, I do. However, is there anything I can do right now to get my laptop running?

jw982
Paper Tape
Posts: 4
Registered: ‎04-20-2016
Location: US
Views: 2,568
Message 6 of 8

Re: x1 carbon stuck in boot menohu/app menu

So yea... Since OS won't boot, any software method doesn't work. There's nothing really I can access. I also tried booting from a flash drive, which was not successful. This is so frustrating!

Community SeniorMod
Community SeniorMod
Posts: 8,986
Registered: ‎01-01-2010
Location: US
Views: 2,549
Message 7 of 8

Re: x1 carbon stuck in boot menohu/app menu

If you are under warranty (likely) call support .  In U.S. it is 1-800-426-7378


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Jamesxia
What's DOS?
Posts: 1
Registered: ‎12-12-2017
Location: CA
Views: 1,238
Message 8 of 8

Re: x1 carbon stuck in boot menu/app menu

I had the same issue just now. It was caused by loading setup defaults.  Once I went back and turned OS Optimized Defaults to Disabled, then loaded the setup defaults again, it booted up successfuly. 

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