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kuelderrek
Blue Screen Again
Posts: 5
Registered: ‎01-27-2013
Location: San Francisco
Views: 1,083
Message 1 of 2

x1 carbon unexpected shutdown and freezing during manual shutdown

Ever since i got my x1 carbon i've been experiencing constant unexpected shutdown issues. Ill leave my laptop on for a few minutes unused and when i come back it'll be turned off and when started back up it will prompt me that the computer has recovered from a unexpected shutdown. There are also numerous of times where i would attempt to put my laptop to sleep or shut it down manually and the screen will go black, however the laptop doesnt shutdown or goes into sleep mode, but instead freezes with a black screen. I've sent in my x1 carbon in once due to a harddrive failure where the computer wont even start up windows at all, the technician informed me that they put a new ssd in and ever since i got it back these issues still occur. Can some one please help me here? these occurance are getting more frequent and i'm afraid i might have to send in my laptop again due to harddrive failure.

kuelderrek
Blue Screen Again
Posts: 5
Registered: ‎01-27-2013
Location: San Francisco
Views: 1,044
Message 2 of 2

Re: x1 carbon unexpected shutdown and freezing during manual shutdown

here is more detail about the issue, from the "check for solution" box that pops up every time this occurs

 

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800410DA10
BCP3: FFFFF800038073D8
BCP4: FFFFFA8007E8C470
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012813-8673-01.dmp
C:\Users\Derrek Young\AppData\Local\Temp\WER-18704-0.sysdata.xml

 

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