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nebucad_nezzard
What's DOS?
Posts: 1
Registered: ‎01-23-2013
Location: France
Views: 590
Message 1 of 3

x121e hinge : thailand service center ?

Hi,

 

I've got some trouble on my x121e : the left hinge is broken (and the screw doesn't work any more).

 

I bought it in France and now I'm in Asia. I'm gonna travel in Thailand soon and I'd like to go to a lenovo service center in Bangkok to fix it.

 

Do you know if the warranty is valid to repair the laptop in Thailand ?

 

Lenovo service center says :

 

"This product has a one year limited warranty and is entitled to parts,labor and carry-in repair service.  In some countries, courier service will be provided. Many parts can also be delivered to you using theCustomer Replaceable Unit (CRU) method."

 

Many thanks

 

IMG_0530.jpg

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 583
Message 2 of 3

Re: x121e hinge : thailand service center ?

Usually hinge is not covered as part of warranty, but this problem is quite common in the X121e hinge due to its design.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 535
Message 3 of 3

Re: x121e hinge : thailand service center ?

Hi, nebucad_nezzard

 

When it comes to International Warranty Service, Lenovo has this tool right here that will tell you if service is available in a country. It will also tell you what kind of service you can receive in said country. Put in your machine type and see what you can do!

 

Best, 

Adam

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