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RickyEM
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Posts: 18
Registered: ‎07-24-2009
Location: US
Views: 200
Message 1 of 4

x1extreme gen 2 - synaptics update error

A new X1 extreme gen 2 computer 20QVCTO1WW keeps getting this windows update error. Everytime I boot Windows update trys to install a synaptics driver. See pic below. When I click "install now" the computer blinks and then I get a message that windows is up to date. But if I check the system log I see the error message below. In device manager there are no exclamation points and everything seems to be working. Lenovo vantage reports everything up-to-date...

 

Installation Failure: Windows failed to install the following update with error 0x80070103: Synaptics - MEDIA - 8/19/2019 12:00:00 AM - 9.0.278.0.

 

2019-09-12_5-42-14.jpg

Painting
What's DOS?
Posts: 1
Registered: ‎09-15-2019
Location: US
Views: 128
Message 2 of 4

Re: x1extreme gen 2 - synaptics update error

I've also have a 20QC Model and having the same issue. 

RickyEM
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Posts: 18
Registered: ‎07-24-2009
Location: US
Views: 112
Message 3 of 4

Re: x1extreme gen 2 - synaptics update error

I have not received any other updates since this synaptics media update error described above started. I wonder if it is blocking other updates.

kaderoid
What's DOS?
Posts: 1
Registered: ‎10-09-2019
Location: FR
Views: 53
Message 4 of 4

Re: x1extreme gen 2 - synaptics update error

I have had the same problem. I fixed it by installing the driver manually from here:

https://pcsupport.lenovo.com/fr/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-...

 

Good luck

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