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25 Posts

07-24-2009

US

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x1extreme gen 2 - synaptics update error

2019-09-12, 13:10 PM

A new X1 extreme gen 2 computer 20QVCTO1WW keeps getting this windows update error. Everytime I boot Windows update trys to install a synaptics driver. See pic below. When I click "install now" the computer blinks and then I get a message that windows is up to date. But if I check the system log I see the error message below. In device manager there are no exclamation points and everything seems to be working. Lenovo vantage reports everything up-to-date...

 

Installation Failure: Windows failed to install the following update with error 0x80070103: Synaptics - MEDIA - 8/19/2019 12:00:00 AM - 9.0.278.0.

 

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1 Posts

09-15-2019

US

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Re: x1extreme gen 2 - synaptics update error

2019-09-15, 17:32 PM

I've also have a 20QC Model and having the same issue. 

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25 Posts

07-24-2009

US

59 Signins

422 Page Views

  • Posts: 25
  • Registered: ‎07-24-2009
  • Location: US
  • Views: 422
  • Message 3 of 4

Re: x1extreme gen 2 - synaptics update error

2019-09-15, 20:21 PM

I have not received any other updates since this synaptics media update error described above started. I wonder if it is blocking other updates.

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1 Posts

10-09-2019

FR

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Re: x1extreme gen 2 - synaptics update error

2019-10-09, 12:37 PM

I have had the same problem. I fixed it by installing the driver manually from here:

https://pcsupport.lenovo.com/fr/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-extreme-gen-2/20qv/20qvcto1ww/r90w9hbp/downloads/driver-list/component?name=Audio

 

Good luck

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