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What's DOS?
Posts: 1
Registered: ‎01-01-2016
Location: Australia
Views: 200
Message 1 of 3

x201 cannot update update via thinkvantage system update

Hi I run an x201 win 7 64 bit 6GB ram, when I try to update, it gets to 9%  then says "an error has occurecd while gathering user information.

Please help,

I havent ever been able to update. Smiley Sad

Community Moderator
Community Moderator
Posts: 4,037
Registered: ‎07-24-2013
Location: CH
Views: 191
Message 2 of 3

Re: x201 cannot update update via thinkvantage system update

Welcome to the forum and Happy New 2016!


Have you tried removing System Update and reinstalling again? 


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Community SeniorMod
Community SeniorMod
Posts: 7,144
Registered: ‎01-13-2008
Location: US
Views: 183
Message 3 of 3

Re: x201 cannot update update via thinkvantage system update

What version of TVSU are you running?  IIRC one of the things that can cause that message is running a TVSU version too old for the Lenovo update servers.


As suggested, try uninstalling and then make sure to install the latest version.



The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog


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