cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
DarrenLewis
What's DOS?
Posts: 1
Registered: ‎01-01-2016
Location: Australia
Views: 175
Message 1 of 3

x201 cannot update update via thinkvantage system update

Hi I run an x201 win 7 64 bit 6GB ram, when I try to update, it gets to 9%  then says "an error has occurecd while gathering user information.

Please help,

I havent ever been able to update. Smiley Sad

Community Moderator
Community Moderator
Posts: 3,755
Registered: ‎07-24-2013
Location: CH
Views: 166
Message 2 of 3

Re: x201 cannot update update via thinkvantage system update

Welcome to the forum and Happy New 2016!

 

Have you tried removing System Update and reinstalling again? 

L40SX/240/240X/340CSE/360PE/365XD/380D/380E/380XD/380Z/390/560E/560X/570/600/600E/750Cs/755C/760CD/760EL/760XD/770E/A20p/A22/A31/i1600/G40/R50p/R61i/S30/SL510/T22/T4x/T6x/T4x0/T5x0/W5x0/W700/X1/X2x/X3x/X4x/X6x/X6xT/X2xx/X200T/X30x/Z60m/Z61x



Español Comunidad en Español  English English Community  Deutsche Deutsche Community   ru.gif Русскоязычное Сообщество

Untitled-4.png
Community SeniorMod
Community SeniorMod
Posts: 6,749
Registered: ‎01-13-2008
Location: US
Views: 158
Message 3 of 3

Re: x201 cannot update update via thinkvantage system update

What version of TVSU are you running?  IIRC one of the things that can cause that message is running a TVSU version too old for the Lenovo update servers.

 

As suggested, try uninstalling and then make sure to install the latest version.

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may benefit. ... GeezBlog

 

  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Moto English

Check out current deals!


Shop current deals

Top Kudoed Authors