11-17-2010 07:19 PM
Mark/ Anyone from Lenovo,
Can you you please have someone analyze this BSOD dump and post here on this forum about the potential error?
I'm really tired of this machine due to so many issues:
1. BSOD's almost 2-3 times a day
2. Random shutdown 1-2 times always when I'm in mid of something.
3. Wireless adapter turns off randomly on startup.
4. Random display brightness issues.
And all of these issues are not only confined to me.. because there's a thread dedicated to each of the issues where many users are reporting the same issue.
I think I'm almost on the verge of putting Lenovo in my do-not-buy-do-not-recommend list. One of the biggest pos machine I've bought recently where the company behind it doesn't even support it. No reason to even call the support because they cant do anything other than going by the script given to them.
11-17-2010 08:04 PM
11-17-2010 08:21 PM
11-18-2010 07:23 PM
11-19-2010 06:22 AM - edited 11-19-2010 06:31 AM
No James. It is factory reset x201 with Windows 7 Professional x64. Not vista and I'm not sure what the engineering team referenced to. I opened the mini-dump in debugger and it says Windows 7 as well.
Regarding Microsoft Security Essentials (http://www.microsoft.com/security_essentials/ )it does not come pre-installed from Lenovo, but I installed it as an antivirus. Also forgot to mention that I've Zonealarm as the firewall. I can remove them if needed for testing.
Regarding: "are you getting random shutdown when using the configuration?", Yes I got atleast 1 shutdown and 1 BSOD (for which the mini-dump file I attached) yesterday with exact same setup mentioned. The RAM does not seem to be an issue since I've individually done 8+ hours of memtest (http://www.memtest.org/ ) on each of the sticks.
Here's the exact config:
1 3249CTO THINKPAD X201 - 1 YEAR DEPOT WARRANTY
1 60Y7805 SBB INTEL I5-520M 2.40GHZ 3MBL3
1 45M3090 VBB GENU WIN7 PROFES X64
1 60Y7932 SBB G WIN7 PROF64 US ENGLISH
1 60Y7816 SBB 12.1 WXGA LED 2X2UCIIA W/CAMERA +WBLUETOOTH
1 42X6309 VBB 4GB PC3-8500 1067MHZ 2DIMM
1 44C5216 SBB KEYBOARD US ENGLISH
1 60Y7820 SBB TRACKPOINT/ FINGERPRINT READER+TOUCHPAD
1 60Y7834 SBB 320GB HDISKDRIVE, 7200RPM
1 60Y7826 SBB 5-1MEDIA CARD READER + MODEM
1 75Y1342 SBB THPAD X200 SER 6CELL LI-ION BATTERY
1 41W1787 SBB CPK NORTH AMERICA
1 60Y7824 SBB BLUETOOTH W/ANTENNA
1 45M3439 SBB INTEL CENTRINO WIRELESS N 1000
1 44C7950 SBB INT WRLSS WD AREA NTWRK UPGR
1 60Y7853 SBB WIN7 LAN PACK US ENGLISH
11-20-2010 01:31 PM
I just got a x201 yesterday and had random shut down problems, too (blue screen, about every 4 minutes). Something in this post caught my attention: Zone Alarm. I had installed Zone Alarm, too. The system ended up restarting every 4 minutes. I've done a factory restore and for now the restart problem seems to be gone. But, of course, I'd like to be able to use Zone Alarm which I have been using on other computers for years.
To be clear, after the factory install I am NOT running Zone Alarm. ok, let me try to also provide as much of the info Lenovo staff seems to be looking for:
11-20-2010 06:30 PM
I'll be honest.. I can't believe people use zonealarm.
Are you guys using just the firewall? The full security suite?
ZoneAlarm is the pickiest software I've ever seen. Any minor trace of another antivirus program causes BSODs, explorer crashes and other random happenings.