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gabaji123
Paper Tape
Posts: 6
Registered: ‎05-26-2011
Location: New Jersey, USA
Views: 2,569
Message 1 of 4

x220 dead pixels on brand new IPS screen

 

Hello, I am new to the forum and lenovo. I just bought a brand new x220 that is pretty stocked with lots of upgrades. I received it today, opened the box, and found many dead pixels in the screen.

 

I am really sad because I love the little powerhouse and really want to have it working correctly. The IPS screen is absolutely gorgeous, but there are 2-3 dead pixels clumped together in the center of the screen, 1 in the bottom left and another 2 in the top left.

 

Is this number of dead pixels normal? Is there anything I can do? Please help if you have had this probelm before or know what to do.

 

Thanks.

Community SuperMod
Community SuperMod
Posts: 4,645
Registered: ‎04-25-2008
Location: US
Views: 2,567
Message 2 of 4

Re: x220 dead pixels on brand new IPS screen

Hi gabaji123, and welcome to the Lenovo User Community!

 

Congrats on your new X220! Call Lenovo 1-800-426-7378. This is the official dead pixel policy:

 

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-69856

 

Hope this helps!

I don't work for Lenovo. I'm a crazy volunteer!
lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 2,564
Message 3 of 4

Re: x220 dead pixels on brand new IPS screen

There is a policy of 3 pixels or more, so i guess you are eligible.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
gabaji123
Paper Tape
Posts: 6
Registered: ‎05-26-2011
Location: New Jersey, USA
Views: 2,301
Message 4 of 4

Re: x220 dead pixels on brand new IPS screen

Hello,

 

So I called Lenovo and told them about the problem. Within minutes they gave me a case number, told me a box would arrive at my place within 4 days, to remove the battery, backup my files, and send the laptop back in the box. They would replace the screen and get it back to me within 5 days after I shipped it.

 

Overall, I am very happy with Lenovo's service.

 

Thanks for the help.

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