10-05-2017 09:09 AM - edited 10-05-2017 10:29 AM
I have a question and I hope some gurus here could help me out.
I bought a x260 last year from Amazon. Warranty check said I have 800+ days left in depot option.
I am running Linux and yesterday when I closed the lid, which is the normal way I want my laptop to sleep, and when I opened the lid as usual, it just stayed in sleep mode. Pressing power button or Fn + 4 did not bring the computer back. So I had to forcefully press and hold the power button for a couple of sec to turn it off. Then turning it on does not boot. Here is the video of how it is right now.
I tried to create a bootable USB and boot from it. The same result like in the video. Also tried to remove the SSD and boot from USB, still same problem.
Another question is, how should I contact Lenovo to help me fix my computer ? As far as I understand I must bring my device to an authorized service provider or ship it to them. Is it correct ? I found this : http://lenovo.force.com/bplocator.
and there is a Lenovo's Premier Serivice Partner near my place. Should I just come there and get my x260 fixed ?
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10-05-2017 12:57 PM
I prefer the depot option. If you call service (in U.S. 1-800-426-7378), they send a box overnight. There is a prepaid FedEx overnight label and you drop it off at a FedEx location,
01-01-2018 03:56 PM
Turns out depot option should be much faster than going to a Lenovo authorized shop. My latop just had a problem again, and this time I sent to depot.
Basically what authorized shop do is, they also have to order parts from Lenovo, then change it. It took 1 week for me.
Depot option is, you call at day 1, and at day 2 of 3 you get a package, then use it to ship laptop to Lenovo probably in the same day or next day (day 4). And you will get your laptop back probably around Day 5 or 6.
Hope that helps anyone new like me.