English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

25 Posts

01-29-2019

US

27 Signins

298 Page Views

  • Posts: 25
  • Registered: ‎01-29-2019
  • Location: US
  • Views: 298
  • Message 1 of 7

yoga 3rd gen x1 wireless card quits working, error: Event 5005 netwtw06

2019-07-12, 20:03 PM

I'm beginning to have an issue pop up with our new Yoga's.  The wireless card just stops working.  I go to the event logs and I see an error 

 

Event 5005 netwtw06

 

Intel(R) Dual Band Wireless-AC 8265 : Has encountered an internal error and has failed.

 

This error is in the logs thousands of times.  Could this error be the cause and what is the fix?

 

Thanks

 

MOD Model and details added to title

Reply
Options

11739 Posts

11-30-2015

PH

7059 Signins

741049 Page Views

  • Posts: 11739
  • Registered: ‎11-30-2015
  • Location: PH
  • Views: 741049
  • Message 2 of 7

Re: yoga wireless card quits working

2019-07-12, 22:04 PM

Hi Rlehma,

 

Greetings.

 

Try to mark the date you are having this event issue and compare it from any received update from Windows. If they tally, perhaps you can system restore your machine back to a previous working date.

 

You can also try running Windows network troubleshooter or simply call in technical support and have them informed. This would allow them to do the remaining steps such as uninstalling and reinstalling the network drivers specially if you have tried updating it using Lenovo Vantage.

 

After isolating the driver then further checks can be done like ensuring that the wires for the WLAN card is not loose. Such is not required to be done when you still have warranty covering your machine and tech support can help you provide a working plan for you.

 

I hope this helps answer your query.

Update us how it goes best on your end.

 

Regards



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

3834 Posts

12-11-2015

US

4366 Signins

49242 Page Views

  • Posts: 3834
  • Registered: ‎12-11-2015
  • Location: US
  • Views: 49242
  • Message 3 of 7

Re: yoga wireless card quits working

2019-07-12, 22:46 PM

There were a lot of WiFi issues caused by Microsoft's June 2019 Windows 1903  update to Windows 10, so if you do not have the latest Intel(R) Dual Band Wireless-AC 8265 driver installed (20.70.10.21  dated 7-2-2019)  then I would start by installing that version on at least one system and test to see if it resolves the problem.    It can be downloaded directly from Intel here or using the link below.     

 

If you do so, be sure to also install the latest Intel® Wireless Bluetooth® for Windows® 10 driver (version 21.20.0 dated 7-2-2019) at the same time, which is located on the same page Wireless driver. 

 

You don't mention what Yoga model you have, so I cannot tell if Lenovo has posted the latest version yet or not, but usually it take them a while to do so after the vendor posts it themselves, so my guess is that it has not yet been posted by Lenovo.

 

From the version 20.70.10.21 release notes https://downloadmirror.intel.com/28906/eng/ReleaseNotes_BT_21.20.0.pdf

 

Downloads for Intel® Dual Band Wireless-AC 8265

https://downloadcenter.intel.com/product/94150/Intel-Dual-Band-Wireless-AC-8265

 

 

Best of luck,

 

 

Reply
Options

2534 Posts

12-13-2016

US

4969 Signins

51211 Page Views

  • Posts: 2534
  • Registered: ‎12-13-2016
  • Location: US
  • Views: 51211
  • Message 4 of 7

Re: yoga wireless card quits working

2019-07-13, 13:09 PM

Welcome to the community!

 

Might help to know the model of your Yogas and the OS.

 

Some research shows this to be a bad/old driver and/or corrupted installation of the device. Either use Lenovo Vantage or the support page to find and download the latest driver for your computer.  Then, using Device Manager, uninstall the 8265 and reinstall it with the newer driver if there is one. 

 

Hope that helps.

 

Doc


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.

Using Browser Search To Find Answers in the Lenovo and Moto Communities
Check out our new Recent Service Tips Area ..your issue may already be solved!
Reply
Options

25 Posts

01-29-2019

US

27 Signins

298 Page Views

  • Posts: 25
  • Registered: ‎01-29-2019
  • Location: US
  • Views: 298
  • Message 5 of 7

Re: yoga wireless card quits working

2019-07-15, 13:15 PM

Thank you to all who replied.  I'll start with the steps suggested. The model is 3rd gen x1 yoga with win 10.  Haven't upgraded these to 1903 just yet.

Reply
Options

25 Posts

01-29-2019

US

27 Signins

298 Page Views

  • Posts: 25
  • Registered: ‎01-29-2019
  • Location: US
  • Views: 298
  • Message 6 of 7

Re: yoga 3rd gen x1 wireless card quits working, error: Event 5005 netwtw06

2019-08-01, 14:01 PM

ok, this is now happening on all our models of lenovo laptops.  they are a mix of p1, t580, x1 carbon, and x1 yoga.  This is not happening on our HP or Surface laptops.  The wireless card just stops working.  sometimes it is from removing the usb-c dock cable, others times it acts like it can't authenticate to the wireless network.  some machines are 1809, some 1903.  We have updated all the drivers. thanks

Reply
Options

1 Posts

09-04-2019

US

1 Signins

27 Page Views

  • Posts: 1
  • Registered: ‎09-04-2019
  • Location: US
  • Views: 27
  • Message 7 of 7

Re: yoga 3rd gen x1 wireless card quits working, error: Event 5005 netwtw06

2019-09-04, 19:16 PM

I am having this same issue.  Over the summer I upgraded my school's wifi infrastructure and this now happening with all of my Lenovo laptops when woken up from sleep mode.  Wifi vendor says it's buggy Intel drivers; Intel says it's Lenovo's fault.  Love the pointing of fingers as opposed to true customer service.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete