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12 Posts

05-12-2008

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Blue Screen (BSOD) - troubleshooting guide

2008-07-22, 18:44 PM

 

ISSUE:

Blue screen of death (BSOD) occurs periodically upon screen rotation.

 

IN GENERAL:

The BSOD message does not remain on the screen long enough to read it in its entirety.

Contained within the message are certain alphanumeric codes.

We suspect that these codes are likely used to reference the underlying issue and are the key to troubleshooting.

 

THE HELP WE ARE ASKING FOR:

1- Please point us to any troubleshooting guide(s) for resolving BSOD issues.

 

(We'd like to see a generalized guide or link to the same, referenced using this header/thread, which will facilitate problem solving all BSOD issues for all forum members/visitors.)

 

2- We would also like some guidance regarding what information we should have the user record from the BSOD screen the next time he/she sees it so that we can troubleshoot the issue.

 

We appreciate your help,

 

swrdfsh

 

the machine at issue is:

X61T, 7764CTO, factory Win XP

 

Message Edited by swrdfsh on 07-22-2008 11:49 AM
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9380 Posts

11-27-2007

Slovakia

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Re: Blue Screen (BSOD) - troubleshooting guide

2008-07-22, 19:54 PM

If you disable the automatic start after a system failure you will be able to note the alphanumeric error codes. In order to find out what the possible reasons / causes / solutions are I always use Google or the MS support site

 

edit: typo

Message Edited by andyP on 07-22-2008 09:56 PM

Andy  

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12 Posts

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Re: Blue Screen (BSOD) - troubleshooting guide

2008-07-23, 14:42 PM

andyP

 

Thank you for:

 

1)  your prompt reply,

2)  your suggestion to shut off the auto restart in order to read the error code(s), and

3)  indirectly suggesting that the alphanumeric codes represent "the information we should have the user record from the BSOD screen the next time he/she sees it so that we can troubleshoot the issue."

 

 

 

In an effort to fulfill the parenthetical under #1 in "The Help We Are Asking For:", we are going to add the following instructions to this thread:

 

DISABLE THE AUTOMATIC RESTART AFTER A SYSTEM FAILURE

 

Win XP 

 

Enter system properties >

 

start/run/sysdm.cpl   click OK

or 

start/control panel/system

 

Uncheck "Automatic restart" >

 

system properties/advanced/startup and recovery/settings/system failure/ uncheck "Automatic restart"

 

Thanks to...

http://www.watchingthenet.com/disable-automatic-restarts-with-blue-screen-of-death.html

http://www.watchingthenet.com/prevent-automatic-reboots-in-windows-after-system-crash-has-occurred.html?action=print

for the instructions above.

 

We would appreciate anyone else suggesting a resource that lists the error codes in a logical order for easy lookup rather than conducting a raw search of a website.

andyP you are welcome to add the MS website link you are referring to.

 

 

[Note: We will summarize the solution in a future reply to collect the troubleshooting instructions in a single place!]

 

We appreciate your help,

 

swrdfsh

 

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