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2 Posts

10-01-2020

United States of America

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Camera Freezing with Microsoft Teams

2020-10-01, 15:52 PM

I have an X395 (20NL) and have a perplexing issue with Microsoft Teams. Frequently, my camera freezes and Teams decides it can't work it. No other video meeting software has this problem on this computer (i.e., Zoom, Webex, BB Collaborate, etc.). Normally, I would think this is an issue with teams. As such, I have repeatedly gone through recommendations for fixing issues with cameras and Teams. I've reinstalled the camera and drivers, updated drivers, updated Teams,  reinstalled Teams, rolled back drivers, checked permissions, etc. Moreover, I have never had this problem on other laptops (this X395 is my preferred primary). No matter what, the problem comes back and Teams starts freezing my camera feed and saying the camera isn't working.

 

 

I've also tinkered with the Camera settings in Lenovo Vantage. It doesn't seem to have any impact on whether the problem occurs or doesn't. Currently, I have Window permissions denied to Vantage in regards to the camera. I note that Vantage has updated recently, so maybe I should give it permission? I could uninstall Vantage but I like the ease of being able to keep drivers up to date.

 

Has anyone else had this weird combo of hardware/software issues? 

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2 Posts

10-20-2020

Italy

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Re:Camera Freezing with Microsoft Teams

2020-10-20, 9:36 AM

Hi, I have the same issues with X395 and windows 10 ver 1909.

I tested the following:

  • Updated all drivers with lenovo system update
  • updated docking usb c gen 2 drivers
  • tested alternative video display drivers (adrenaline drivers by radeon vega 8)
  • Tested .reg di disable FrameServerMode

 

Next days I will test win10 ver 2004

 

I still experience camera freezes when I share desktop with microsoft teams.

I suspect it is something related to interaction of TEAMS with video driver as when it happens I get a blank screen for a second like when the monitor resync if you change video resolution.

 

Looking for help by lenovo.

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2 Posts

10-20-2020

Italy

3 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎10-20-2020
  • Location: Italy
  • Views: 10
  • Message 3 of 3

Re:Camera Freezing with Microsoft Teams

2020-10-22, 16:51 PM

Tested with 2004, Same behaviour.

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