English Community

ThinkPad NotebooksThinkPad: X Series Tablet and Helix Laptops
All Forum Topics
Options

86 Posts

05-14-2014

CA

88 Signins

894 Page Views

  • Posts: 86
  • Registered: ‎05-14-2014
  • Location: CA
  • Views: 894
  • Message 1 of 3

Cellular won't turn on on X380 Yoga...

2019-04-12, 22:05 PM

Hi Lenovo Community,

 

I'm having a problem with the cellular in Windows 10 on a Lenovo X380 Yoga tablet. It was purchased from Rogers in Canada. I believe it has been activated and should be ready to use. Rogers recommends an app to activate and get it working (I believe it is MyRogersAccount), but it is not available. We have verified there is a WWAN card installed and the SIM card was inserted properly. The cellular shows as turned off and then when you press the Windows 10 tile to turn on the cellular, it tries to turn on, then turns off in about a second. So we don't know what to do to get the Cellular to turn ON. Not sure if we need to contact Rogers with regards to this matter or if it's a problem with the tablet.

 

Any suggestions?

Thanks in advance,


Jay Smith

Solved! See the solution
Reply
Options

8072 Posts

01-13-2008

US

77122 Signins

2181219 Page Views

  • Posts: 8072
  • Registered: ‎01-13-2008
  • Location: US
  • Views: 2181219
  • Message 2 of 3

Re: Cellular won't turn on on X380 Yoga...

2019-09-13, 21:02 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

Communities: English Deutsch Español Português Русскоязычное Česká Slovenská Українська Polski Türkçe Moto English


Using Browser Search to find your answers in Lenovo and Moto Community


Reply
Options

86 Posts

05-14-2014

CA

88 Signins

894 Page Views

  • Posts: 86
  • Registered: ‎05-14-2014
  • Location: CA
  • Views: 894
  • Message 3 of 3

Re: Cellular won't turn on on X380 Yoga...

2019-09-13, 21:22 PM

I uninstalled and reinstalled the drivers for the WWAN card and then a firmware upgrade attempt kicked in from the card's software, let it do the firmware upgrade and the WWAN (Cellular) card is working now.

0 person found this solution to be helpful.

This helped me too

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete