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92 Posts

04-29-2015

United States of America

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Re: Helix 20CG won't wake from sleep mode

2016-06-18, 2:54 AM

CHANGES IN THIS RELEASE
  20.19.15.4444

[Important updates]
  Nothing.

[New functions or enhancements]
- Picked-up latest Intel Graphics driver for Windows 10 64-bit.

[Problem fixes]
  Nothing.

 

 

lol, okay...

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4 Posts

06-04-2016

Poland

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Re: Helix 20CG won't wake from sleep mode

2016-06-18, 9:06 AM

Okay so here is my setup and solution

I am running newest 1.86 bios, every junk from lenovo uninstalled (including Dynamic Power Reduction but i do not think this is nessesary to uninstall, there just were so many processes in it so i deleted that).

Also my Windows 10 is updated to the newest version.

 

Just like all of you I was having trouble to wake up my system after some hours of sleep, mostly it did not work at all resulting in either blue screen or some really strange system behaviour. As it was driving me nuts I tried couple of things and now since over a week there were no such problems.

 

And here is my fix: 

- open power management options the windows app not some extra lenovo app (where you have different plans like power saving, maximum performance and so on)

- now for the every plan you have (and use) you must change the plan settings, click the text there is to click and then again change advanced power setting, a windows will pop up

- go to "sleep" section, then "hibernate after", you should have 2 options: battery and pluged in. In both cases change values to "never", or simply scroll the minutes down once it says "never"

- save everything and reboot

 

Now the Lenovo Helix should behave as you would like it to. It wakes up in a blast and is safe to use to work, you will no longer lose your data due to this waking up problem. Works like a charm and finaly I am happy that I own this device.

 

Real problem here is that the Helix is unable to go straight from Sleep to Hibernate (after 240 minutes of sleep I think as this is deflaut) and then wake up successfully. And since it is bugged I do not think most of us need that option then You should follow above steps.

 

One last thing there is to solve thouth would be putting keyboard to the sleep, as some of you know the keyboard does not really sleep in that mode and uses some extra power, which I think it should not. 

 

 

Please Kudo me/or reply if this helped just so I know as I am really curious.

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18 Posts

08-25-2011

United States of America

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Re: Helix 20CG won't wake from sleep mode

2016-06-22, 4:09 AM

Unfortunatelly does not work. I had tryed all sort of combinations with the Sleep and Hybernation modes and the transiction on one to the other one month ago without sucess. I was just hoping that with your current experience and the new video drivers the thing will be different this time; it is not.

 

Maybe, just maybe, yet not likely, it is a combination you have in those settings. For instance what do you have set up for the Power button to do, or at open de lid? What do you do to wake the Helix? Power button, windows button or open lid? Does your display go off earlier or after the Sleep function?

 

Unfortunatelly, I am afraid we'll have to wait till July 31st and then get the Windows mayor update.

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37 Posts

01-09-2014

Columbus Ohio

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Re: Helix 20CG won't wake from sleep mode

2016-07-01, 14:37 PM

I had fixed this problem by reverting from back to driver version 10.18.1.2479 and everything worked fine for months. Then all of a sudden the driver updated to version 20.1915.4444 and the problem began again. I role back the driver to 10.18.1.2479 but every morning windows has somehow automatically installed the new driver! Does anyone know a way to stop the update?

 

I'm sure you've all heard about that woman that won a $10000 case against microsoft because her computer automatically updated to windows 10 and became unusable. Clearly suing over these automatic updates has some merit in court... Class action anyone???

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57 Posts

04-23-2015

United States of America

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Re: Helix 20CG won't wake from sleep mode

2016-07-01, 15:22 PM

If you click "roll back" in the driver tab, I believe it will not be automatically updated again (tested on insider preview)

Or you can simply use this tool to hide the driver update: http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

 

I noticed the new windows 10 patch (build 10586.456) seems to fix an issue related to this, as stated in the change log:

Fixed an issue with some users noticing a black screen instead of the lock screen, when resuming from connected standby.

I guess it might resolve related issue, but I have not tested it yet.

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92 Posts

04-29-2015

United States of America

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Re: Helix 20CG won't wake from sleep mode

2016-07-11, 22:04 PM
Hopefully the Redstone RTM build (143XX) will also have this.
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11 Posts

07-12-2016

United States of America

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Re: Helix 20CG won't wake from sleep mode

2016-07-14, 10:59 AM

have you tested it? plz let us know the result once you install it.

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11 Posts

07-12-2016

United States of America

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Re: Helix 20CG won't wake from sleep mode

2016-07-14, 15:55 PM

regarding the 'hide tool', i don't know which is graphic driver update, so i selected all intel ones to hide the driver. could you tell me which one i should select?

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11 Posts

07-12-2016

United States of America

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Re: Helix 20CG won't wake from sleep mode

2016-07-14, 16:12 PM
since i'm using windows10 pro version, i was able to disable automatic updates. please see below:

http://www.cnet.com/how-to/stop-windows-10-from-automatically-updating-your-pc/
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37 Posts

01-09-2014

Columbus Ohio

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Re: Helix 20CG won't wake from sleep mode

2016-07-14, 16:44 PM

Hide the updates related to Intel Graphics 5300

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