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92 Posts

04-29-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-01, 23:45 PM

So, i am running the RS1 RTM release build (14393.5).

 

My Helix was in "sleep" mode for about 2 hours, when I lifted screen/lid, system woke up OK, closed screen/lid, successfully went to sleep. Opened screen lid again, successfully woke up.

 

Our the issues finally resolved?

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92 Posts

04-29-2015

United States of America

147 Signins

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  • Posts: 92
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Re: Helix 20CG won't wake from sleep mode

2016-08-02, 22:15 PM
Just want to update again,

My Helix is successfully waking up from sleeping for 4 hours +
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11 Posts

07-12-2016

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Re: Helix 20CG won't wake from sleep mode

2016-08-03, 3:18 AM

don't you have any problem w/ 20.xxxx grpahic driver then?

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57 Posts

04-23-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-12, 15:50 PM

currently running on 4474 version without any problems, and the hibernation also works well. 4444 might cause the system stuck at log in after resuming from sleep, but after installing 4474, the problem is gone

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13 Posts

01-02-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-12, 18:49 PM

Still having success with 4474?  How did you get it?  When I try downloading the 4474 beta from Intel, the resulting drivers still give me 4444 to install, no 4474.  Still having black screen issues.

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57 Posts

04-23-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-12, 18:52 PM

If you are on Redstone, you can first uninstall the driver through device manager, and then use the package downloaded from intel to install 4474. Windows 10 might later auto update your driver again to 4444 (oh I know this is stupid), and if you choose roll back driver, it will roll back to 4474 and never auto update to 4444 again. I have used helix with zero problem for more than a week after switching to 4474, so hopefully your problem will be solved with 4474

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57 Posts

04-23-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-12, 18:58 PM

btw I am using the latest bios (1.87), though I am not sure if it is related to this issue

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13 Posts

01-02-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-13, 1:54 AM

I updated to Redstone, but still can't get the package I downloaded from Intel to install and/or for the setup to run.  Says the hardware is not certified for it, so I must hae the wrong package and can't find another to get 4474.  I was already at the updated BIOS.  If you remember how/where you got it please let me know so I can try as well.  Thanks

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57 Posts

04-23-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-13, 2:54 AM

you need to first go to device manager, right click properties->driver->uninstall (check uninstall driver), wait until the driver is uninstalled. Then you can refresh the device manager, wait until hd graphic 5300 is again recognized (as soon as it reappear in display adapter), and you should execute 4474 package immediately. If the timing is right, you should be able to get through hardware check. BTW, I noticed Intel has released 4483 that is released last month. I've tried for a while and it seems it is also ok.

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13 Posts

01-02-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-13, 23:00 PM

I haven't had a problem with resuming from sleep and the screen since upgrading to redstone yesterday even with 4444.  So, maybe that is fixed.  

 

Sadly, now my pen isn't being recognized and I need to figure that one out.  Touch screen works, just not with the pen.

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