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92 Posts

04-29-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-14, 4:17 AM

Yes

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92 Posts

04-29-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-14, 4:19 AM

Back to having issues...

 

I updated from RS1 to RS_Prerelease (build 14901).

 

Helix won't wake up from sleep.

 

Will try the beta Intel driver.

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13 Posts

01-02-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-14, 13:43 PM

Started having problems again with resuming on Redstone with 4444 (worked for a day) without issue.  Followed the instructions, thank you and got 4474 installed successfully.  Also got the pen working again by disabling service Wacom ISD Service.  We'll see how it goes from here for resume.

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92 Posts

04-29-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-14, 17:13 PM
I don't see 4483 anywhere
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57 Posts

04-23-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-15, 22:14 PM

4483 for X64 machine: https://communities.intel.com/external-link.jspa?url=http%3A%2F%2Fdownload.gigabyte.asia%2FFileList%2FDriver%2Fmb_driver_vga_intel_64_s2ph.zip

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57 Posts

04-23-2015

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Re: Helix 20CG won't wake from sleep mode

2016-08-15, 22:17 PM

Hopefully your problem get solved :) Win10 anniversary update is very buggy, and the poor driver support makes it even buggier

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92 Posts

04-29-2015

United States of America

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Re: Helix 20CG won't wake from sleep mode

2016-08-16, 2:28 AM
Thanks
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92 Posts

04-29-2015

United States of America

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  • Posts: 92
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Re: Helix 20CG won't wake from sleep mode

2016-08-16, 2:30 AM
My driver "updated" to 4444, so I rolled back to 4474, hopefully it'll stay
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92 Posts

04-29-2015

United States of America

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  • Posts: 92
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Re: Helix 20CG won't wake from sleep mode

2016-08-17, 21:37 PM

Now have 4483.

 

When you update your Insider Preview build, the driver will roll back to 4444.

 

Uninstall 4444 -> wait for Intel HD Graphics to pop back in device manager-> install 4483. Then rollback again if 4444 installs automatically.

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18 Posts

08-25-2011

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Re: Helix 20CG won't wake from sleep mode

2016-08-19, 5:16 AM

After a couple of days on the dreamed 20.19.15.4474 (stoped all automatic driver updates in windows 10 anniversary) , I am experiencing again the screen waking up problem.  I am testing now that obscure 4483 video driver and see.

Like many, I am in latest BIOS too.

 

By the way, the title "Helix 20CG won't wake from sleep mode", even though clarefied later on, it is misleading, the Helix does wake up fine, it is the screen who does not turn on (the digitazer part does). If I have the Helix with external monitor (miniDP-VGA connection) I can operate fine on it. Surprisingly the miniDP-HDMI connection does wake up either.

 

I wonder if is possible a thirm party application could be causing this, becuase it is incomprehensible for me Lenovo is not doing something. First time, in 15yrs, a Thinkpad seriously failed me.

I am desperate now and considering getting a new laptop because of this.

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