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11-29-2018

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 1
  • Registered: ‎11-29-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 89
  • Message 1 of 1

Helix 3697 new secondary battery not charging

2020-11-13, 16:54 PM

I have purchased a genuine Lenovo secondary battery to replace my aging one. Both the original batteries charge ok. The new secondary battery is recognised but will not charge. It is showing a 31% charge down from the 33% on delivery.

I run W10 pro. BIOS version 1.44 (latest available)

Is there a fix?

I attach battery diagnostic log.

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