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11-20-2007

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Helix Release Date discussion

2013-05-07, 15:07 PM

Messages that do not relate to the release date, ordering info (not tech details) and shipping status will be removed.


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Jane
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2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I AM one of those crazy ThinkPad zealots!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

I am not a Lenovo employee

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Re: Helix Release Date discussion

2013-05-07, 18:23 PM

I have ordered the UU model and I am particularly interested in any news about its release.

 

Thanks

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04-29-2013

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Re: Helix Release Date discussion

2013-05-07, 21:18 PM
Where did you find it?
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Re: Helix Release Date discussion

2013-05-07, 22:10 PM

ExcaliberPC.com

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01-09-2013

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Re: Helix Release Date discussion

2013-05-08, 12:32 PM
All UU models are August at the earliest.
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05-08-2013

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Re: Helix Release Date discussion

2013-05-08, 18:02 PM

I just passed by Lenovo's web site and had this online chat with a customer representative:

 

------------

 

Please wait while we connect with you with a Lenovo Chat Representative.

You have been connected to *Sarah L.

 

IS_Agent : Thank you for choosing Lenovo Sales. This is Sarah (Rep ID

 

You : Hello Sarah. Just a quick question: do you have any idea when the Helix convertible will actually be available?

 

IS_Agent : in August

IS_Agent : that is the new release date

 

You : Yikes. That's awfully late. The web site still says spring of 2013.

 

IS_Agent : I know unfortuantley it has been pushed back again

 

You : Has there been a problem in their manufacture or supply?

 

IS_Agent : I believe they are just working out the kinds

IS_Agent : *kinks

 

You : Sigh. All right. Will that be updated in some news release and/or on the web site?

 

IS_Agent : it should be soon hopefully

 

You : All right. Thanks for your time.

 

---------------------

 

So there you have it. I guess.

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Re: Helix Release Date discussion

2013-05-08, 18:21 PM

And the mystery just keeps on (5 minutes ago):

 

Please wait while we connect with you with a Lenovo Chat Representative.

You have been connected to _Chris S.
_Chris S:  Hi there, thank you for choosing Lenovo Sales Chat. I’m Chris, your sales chat representative. My Rep ID is xxxxxxxxxxxx. What can I do for you today?
randy:  just checking on the status of the Helix UU model release date?
randy:  ?
_Chris S:  Unfortunately no release date on this machine just yet -- we are anticipating it for this month though
randy:  thanks
 

 


Note from Moderator:  Employee info removed to protect their privacy per the forum rules.


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Re: Helix Release Date discussion

2013-05-09, 17:58 PM

I just found out from where I had ordered my Helix UU that it will not be available until August.  This is the same others have posted in a previous thread as well.

 

Needless to say, I cancelled my order and will opt for a different platform.

 

Thanks!

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04-17-2013

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Re: Helix Release Date discussion

2013-05-09, 18:25 PM

I too just played the chat game... 

Any status update on the release of the Helix?
Let me check this for you.
It is expected to be released in the 3rd week of this month, however the exact release date is not yet released.
3rd week as in next week or the week after that?
Next week.
ok, thanks!

 Red is me, blue is the representative... 

 

I truly hope it is next week, but I'm not holding my breath. I don't know about anybody else, but this inconsistency is starting to really irritate me. The fact that we can't even get a consistent time frame from 3 different techs is also quite troubling with regards to the company. If they can't even get their own story correct, what does that say about the company as a whole? I really need a new laptop and I want to get a convertible to replace both my laptop and EP121, and I prefer the Helix, but if this keeps up I start to question if the company will even be able to support the product. They sure aren't consistent in selling it, how can they be consistent is servicing it? 

Will I have to call multiple times to hopefully get a good tech? 

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05-08-2013

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Re: Helix Release Date discussion

2013-05-09, 18:38 PM

wrote:

I just found out from where I had ordered my Helix UU that it will not be available until August.  This is the same others have posted in a previous thread as well.

 

 

Which supplier was that?

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