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11 Posts

09-02-2013

Camden, SC

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  • Message 51 of 64

Re: Helix keyboard stopped working

2013-12-02, 18:22 PM

As info, I just encountered this problem after I allowed the battery to run down while the system was docked, closed, and in standby.  I didn't read this thread first and tried to install "ThinkPad Helix Firmware Update Utility for Enhanced Keyboard Dock (1.14)", but it would not install.  Error was something along the line of "EC firmware version mismatch or communication error".  I updated the UEFI BIOS to 1.16 and tried again, still to no avail.  I then found this thread, pressed the reset button with a paper clip and the problem was resolved immediately.

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11 Posts

10-19-2013

Stockholm

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  • Message 52 of 64

Re: Helix keyboard stopped working

2013-12-10, 20:54 PM

The "paper clip trick" doesn't help me much.

 

I've detached the keyboard, disconnected the power supply and used a paper clip to reset the dock somewhere between 50-100 times now. The computer will actually boot up when docked from time to time but usually not. If I repeat the steps a few times the computer will boot sooner or later but it's much quicker to just detach the keyboard and reboot (as this allways works).

 

If have to use hibernate to disk instead of standby for the computer as it will try to boot up, freeze and drain the battery it I leave it docked and in standby. Another reason to use hibernate to disk is that the system state will survive a few failed boots that way (the computer will allways freeze before it starts loading the operating system leaving the hibernated data intact on disk).

 

My computer is a Helix 3698-C6G modell.

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9 Posts

10-25-2013

United States

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  • Message 53 of 64

Re: Helix keyboard stopped working

2014-03-05, 21:32 PM

I just started having this issue.  My Helix is up to date with all the latest drivers, bios, and firmware updates.  The paperclip reset fixes it for a bit, but it continues to happen.  


Very frustrating the quality issues I have had with this machine.  The keyboard/dock has already been replaced once.  

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1 Posts

03-17-2014

Chicago, IL

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  • Message 54 of 64

Re: Helix keyboard stopped working

2014-03-17, 16:20 PM
The paper clip reset bottom worked!! Thank you so much!
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9 Posts

10-25-2013

United States

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  • Message 55 of 64

Re: Helix keyboard stopped working

2014-03-18, 16:02 PM

Mine is working properly now.  I had tried to install the updated Flash rom for the keyboard/dock and it was telling me it was not compatible.  Trying again after a reboot it worked and now I don't have the keyboard stuck issue any longer.

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12 Posts

11-20-2013

India

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  • Message 56 of 64

Re: Helix keyboard stopped working

2014-04-25, 5:28 AM
My Laptop Keyboard Not Working? Here I solve HP, Dell, Lenovo, Toshiba, Acer, Asus, Samsung, Sony, etc., laptop keyboard not working.

How To Fix Laptop Keyboard Not Working: http://www.wiknix.com/laptop-keyboard-not-working/
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1 Posts

10-13-2014

Germany

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  • Message 57 of 64

Re: Helix keyboard stopped working

2014-10-13, 13:33 PM

The paper clip reset bottom worked!!

Thank you!!!

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1 Posts

02-15-2015

United States

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  • Message 58 of 64

Re: Helix keyboard stopped working

2015-02-15, 15:17 PM

I made an account in this site just to thank you lol. This Worked like a charm, literally. 

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1 Posts

04-05-2015

Germany

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  • Message 59 of 64

Re: Helix keyboard stopped working

2015-04-05, 3:13 AM

Try to press the reset pin on the keyboard. (next to the display port)... ok everyone knows about on the last sides...

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2 Posts

04-05-2015

korea

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  • Message 60 of 64

Re: Helix keyboard stopped working

2015-04-05, 8:49 AM

i have the same problem but could not solve the issue.... pleasw help

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