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  • Registered: ‎08-12-2013
  • Location: California
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Helix stuttering, locking up out of the box

2013-08-12, 16:38 PM

Helix, brand new out of the box.  Whenever data transfers are taking place the thing basically locks up for a minute or two and then comes back to life.  Going into the even viewer I get a ton of warnings like this


"The IO operation at logical block address e263a8 for Disk 0 was retried"  I am assuming this thing shipped with a bad HD?


All updates have been performed. 


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  • Registered: ‎07-05-2013
  • Location: Appalchia
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Re: Helix stuttering, locking up out of the box

2013-08-12, 17:09 PM

Sounds like a bad secor/block. You could confirm with a disk diagnostic tool, like smartmontools or HDTune.You might try a lowlevel format if you're in a rush or familiar. If not, I recommend contacting support as soon as possible

Helix: 3697 CTO.

Thinkpad user since IBM. I do not work for Lenovo or any entity working for Lenovo.
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