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14 Posts

08-03-2013

Vancouver

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Hotkeys not working on Helix

2013-08-12, 1:56 AM

Some of the hotkeys on my Helix are not working: microphone mute (F4 key), settings (F9), search (F10) and whatever the F11 and F12 keys are supposed to be.

 

I did install the Hotkey Features Integration for Windows 8.  So I have the On Screen Display version 7.12.20, and Lenovo Patch Utility version 1.3.1.1 installed.  I reconfirmed these version numbers by following the steps on "Determining which Version is Installed".

 

When I check the Services on my Helix, I noticed that both the Lenovo Hotkey Client Loader Service and the Lenovo Microphone Mute Service are not running, even though they are set to start automatically.  If I try to start either one, I get "Error 1075: The dependency service does not exist or has been marked for deletion".

 

What service could be missing?

 

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112 Posts

07-05-2013

Appalchia

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Re: Hotkeys not working on Helix

2013-08-12, 17:37 PM

Hotkeys require the Fn (function) key to be enabled. Fn + Esc locks or unlocks the Fn key.

 

The micrphone and front facing camera are disabled by default for privacy. Settings can be chnaged from the Lenovo Settings app.

Helix: 3697 CTO.

Thinkpad user since IBM. I do not work for Lenovo or any entity working for Lenovo.
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14 Posts

08-03-2013

Vancouver

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Re: Hotkeys not working on Helix

2013-08-12, 18:06 PM

I am aware of what the Fn key does.  When the Fn is pressed, or I have locked the Fn key using Fn + Esc so that the green light on the Fn key is on, the function keys on the top row work as expected.  It is when I don't have the Fn pressed and I don't have the Fn key locked that some of the keys do not work.

 

I have also already enabled both the microphone and the front facing camera.

 

The problem I have appears to be caused by the two services I mentioned not running.  If someone has an answer on how to overcome the error message I have and get these services to run, then perhaps my problem will be solved.

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112 Posts

07-05-2013

Appalchia

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Re: Hotkeys not working on Helix

2013-08-12, 18:18 PM
Were these Services disabled messages displayed after installing or changing the configuration or after rebooting?
Helix: 3697 CTO.

Thinkpad user since IBM. I do not work for Lenovo or any entity working for Lenovo.
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14 Posts

08-03-2013

Vancouver

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Re: Hotkeys not working on Helix

2013-08-12, 19:28 PM

The error message appears when I attempt to start the services manually.  The services are not disabled, as they are set to run automatically.  However, I suspect they silently fail to start when I am booting up.

 

Link to picture 

 

When I check the dependencies for both services, below is what I see.  The missing service does not appear since I don't have it installed.  I would like to find out what the missing service is.

 

Capture 2.PNG

 

Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

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14 Posts

08-03-2013

Vancouver

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Re: Hotkeys not working on Helix

2013-08-19, 6:33 AM

Problem solved!  I recently uninstalled and then reinstalled the Lenovo Power Management Driver (version 1.67.0.02) while attempting to solve another problem.  However, this time I had the most recent version of the Lenovo Settings Dependency Package (version 1.2.1.5) installed prior to doing this.

 

The result is that after the reinstallation and a reboot, a "Lenovo PM Service" has now appeared, and both the Lenovo Hotkey Client Loader and the Lenovo Microphone Mute Service are now running.  Their list of service dependencies now show the Lenovo PM Service.  Best yet, my hotkeys now work!

 

(Mod: sorry about the large image.  I was not aware of that forum rule.  Will not do that again.)

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28 Posts

07-06-2015

New Caledonia

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Re: Hotkeys not working on Helix

2015-07-06, 6:38 AM

Thanks.

 

I would have never figured out the PM impact the FN hot keys.

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