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15 Posts

03-25-2014

Hong Kong

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  • Posts: 15
  • Registered: ‎03-25-2014
  • Location: Hong Kong
  • Views: 90
  • Message 1 of 1

Lenovo ThinkPad Helix 369847B touch pad stops working after re-docking screen

2015-07-09, 8:20 AM

Hi,

 

I've been having problems with the touchpad on my Lenovo ThinkPad Helix 369847B.  If I un-dock the screen to use in tablet mode and then re-dock with the keyboard, the touchpad might not work (no mouse, no left or right click), but the screen and keyboard still work.

 

The same also happens (sometimes) if I sleep the machine by closing the screen then  re-opening.  Can't find a way to get the touchpad to work again, other than a restart, which is quite frustrating. Tried removing the screen, resetting the keyboard with a paperclip and re-docking - but no luck.

 

Can anyone please tell me how to get the machine to recognise the touchpad again, without having to do a reboot?   Or any way to stop this happening?

 

Machine stats:

Lenovo ThinkPad Helix 369847B

Windows 8.1 Pro 64-bit

 

Also the machine is fully updated via Lenovo System Update & Windows update + latest keyboard firmware.

 

Thanks

 

Christopher

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