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9 Posts

05-13-2013

Deutschland

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  • Message 21 of 72

Re: Lenovo Helix Touch Screen Malfunctioning

2013-06-14, 13:34 PM

Sending the helix again to the repairservice. I have no hopes of gettin this fixed, sadly to say the german rights says that they have 2 tries for fixing such issues.

 

I'll update this when something new happens...

 

btw. the support wasn't interessted to attach the video to the message for the repairservice.

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2651 Posts

03-21-2012

Malaysia

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  • Message 22 of 72

Re: Lenovo Helix Touch Screen Malfunctioning

2013-06-18, 7:05 AM
Hi mrch,

Thanks for posting your concerns. Our teams are actually looking into this issue and are still investigating it. At the moment I don't have ETa how soon this will be rectified but I can assusre that our teams are looking into this. However in this regard I'd like to create a another case for analysis. If you'd be kind could you PM me some information.

Machine Type:
Serial number:
OS:
BIOS:

Full Name :
Phone:
Location:
Email:

Service Number :

Hope to hear back regards
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3 Posts

06-08-2013

Germany

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  • Message 23 of 72

Re: Lenovo Helix Touch Screen Malfunctioning

2013-06-19, 9:35 AM

The lenovo service called me and i was told that they have no idea where the problem comes from. So they further told me that i didn't get it back for an uncertain time. I was always a big fan of lenovo products but I'm realy disappointed now. I need the helix for working.

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9 Posts

05-13-2013

Deutschland

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  • Message 24 of 72

Re: Lenovo Helix Touch Screen Malfunctioning

2013-06-19, 10:11 AM

i hope this isn't really happening...

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30 Posts

06-12-2013

United States

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  • Message 25 of 72

Re: Lenovo Helix Touch Screen Malfunctioning

2013-06-20, 14:51 PM

I haven't had any problems but after running the calibration applet in the control panel everything was messed up.

I did a reset in the calibration applet to remove the data I created and all is back to normal again.



Bill

 

Bill Pytlovany
BillP Studios
Microsoft MVP - Consumer Security
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6 Posts

05-30-2013

Germany

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  • Message 26 of 72

Re: Lenovo Helix Touch Screen Malfunctioning

2013-06-20, 16:00 PM

Well, that sounds great. Calibration is software based and i had this problems using Ubuntu, too. So maybe there are different failures.

 

Greetz

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9 Posts

05-13-2013

Deutschland

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  • Message 27 of 72

Re: Lenovo Helix Touch Screen Malfunctioning

2013-06-20, 18:25 PM

There seem to be more/different types of problems with the touch-functionality of the helix. In my case as posted before, which does "smart" phantom touches, the calibration did nothing. Also resetting it didn't solve the issues. 

 

The repairservice again now has updated to:

"Repair On Hold - Awaiting Parts"

 

I'm realy curious what they will exchange this time, after the LCD-Panel wasn't the problem...

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2651 Posts

03-21-2012

Malaysia

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  • Message 28 of 72

Re: Lenovo Helix Touch Screen Malfunctioning

2013-05-13, 16:46 PM
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6 Posts

05-30-2013

Germany

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  • Message 29 of 72

Re: Lenovo Helix Touch Screen Malfunctioning

2013-06-21, 14:41 PM

Today I got my Helix back. Open the box and started the Helix. What's that? One Edge of the Body is broken?! Well, nice support Lenovo: Sending in Helix with a touchscreen malfunction, getting back a brocken Helix!

 

This is my first Thinkpad product and i rly thought i would buy some quality stuff. Now four weeks of trouble are gone since i bought my Helix and more seem to come.

 

At least the LCD works fine...

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6 Posts

05-30-2013

Germany

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  • Message 30 of 72

Re: Lenovo Helix Touch Screen Malfunctioning

2013-06-21, 15:05 PM

News from support: The have fotos of the broken edge after opening the package. So...? "That's all I can tell you" Well, it wasn't broken, when I gave it to UPS which they have ordered! Whether they found the broken Edge in the package? "We have to ask that at the repair center"... Can I talk to our boss? "No, you can only talk to me..."

Well, Lenevo, pls! Some REAL support! Check the packages at arriving!

I would rly like to here some words from Lenovo team about this!

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