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3 Posts

07-10-2020

United States of America

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Thinkpad X1 tablet gen3, USB-C not working after upgrade thunderbolt firmware

2020-07-10, 7:47 AM

This morning, i found my tablet's keyboard not connecting to Windows, it feels like the driver problem so i decide to upgrade it.

 

After i download and upgrade thunderbolt and firmware from (https://pcsupport.lenovo.com/us/en/products/tablets/thinkpad-tablet-series/thinkpad-x1-tablet-3rd-gen-20kj-20kk/downloads/ds504184)

 

i found USB-C not working anymore, no charging or data connect. Now it just shot down and cannot reboot again. :(

 

My tablet type is 20KJ, and it works fine before this upgrade.

 

Anyone can help me, thanks a lot!

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7 Posts

01-06-2019

United States of America

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  • Posts: 7
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Thinkpad X1 tablet gen3, USB-C not working after upgrade thunderbolt firmware

2020-07-13, 16:03 PM
I have the same problem. Support said I was out of warranty and they could not (would not) help. They referred me to a repair center. I met with the repair center and was told this was a common problem after the update. However to fix the laptop/tablet they would need to replace the motherboard at $1200 more than the cost of the PC. I posted here as well, I have same exact model. So far no luck in getting any support from Lenovo on this.
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3 Posts

07-10-2020

United States of America

7 Signins

45 Page Views

  • Posts: 3
  • Registered: ‎07-10-2020
  • Location: United States of America
  • Views: 45
  • Message 3 of 3

Re:Thinkpad X1 tablet gen3, USB-C not working after upgrade thunderbolt firmware

2020-07-14, 1:07 AM

Same experience! I went to  repair center, they told me that it's broken down and the same mine was out of warranty, they asked me to paid $600 to replace the motherboard!

I have bought more then 3 leveno products and this makes me very disappointed.

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