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24 Posts

04-13-2013

Canada

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Re: Touch screen and pen/stylus stop working - Helix

2013-06-21, 16:23 PM

just got my helix yesterday, still exploring it. However, Pen stuck into helix and not coming out. I'm afraid of putting more force to get it out.

is it that hard to get it out?  any idea? 

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53 Posts

04-26-2013

United States

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Re: Touch screen and pen/stylus stop working - Helix

2013-06-21, 18:06 PM

FWIW, I can replicate the Pen issue but only in the desktop version of OneNote 2013.  Using the modernUI version never has this issue, but almost every time I use the desktop version it happens.  As stated before, I don't feel its an issue with OneNote per se, but maybe some call that is going to the Lenovo proprietary driver that is not functioning properly in desktop applications.

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8 Posts

12-13-2011

china

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Re: Touch screen and pen/stylus stop working - Helix

2013-06-22, 5:05 AM

I installed the wacom tablet pc driver 710-8,not the 7.1.1-12,and now the problem has disapeared for an hour. Onenote 2013 is working wonderful without any problem except one second delaying between the changing of pen and touch input.

the pressure sensing still exists in Sketchbook pro 6.1.

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88 Posts

05-04-2013

AU

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Re: Touch screen and pen/stylus stop working - Helix

2013-06-23, 22:44 PM

yacir says:

just got my helix yesterday, still exploring it. However, Pen stuck into helix and not coming out. I'm afraid of putting more force to get it out.

is it that hard to get it out?  any idea? 

---------------------------------------------------

 

You didn't get the bottom model i5 did you? The pen wont come installed in the tablet in the box, if you have a cover on the silo that is hard to remove you most likely bought the bottom of the range helix which does not have an active digitizer and cannot function with a pen.

____
Lenovo Helix i7 256gb... wish I bought a Surface Pro for better support...
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1 Posts

06-28-2013

Würzburg

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Re: Touch screen and pen/stylus stop working - Helix

2013-06-28, 11:46 AM

Hey,

 

I just read through all the posts as I am having the same issue with my Lenovo Helix.

 

I can confirm that it has nothing to do with OneNote as the problem occurs (not only) while I'm working with Word 2010.


I'd like to know if there are any news? Is there an fix so that the pen and the finger touch is working reliably?


 

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39 Posts

04-19-2013

Canada

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Re: Touch screen and pen/stylus stop working - Helix

2013-06-28, 13:51 PM

I'm currently working directly with Lenovo on this. I have a replacement unit on order, which is being tested for this and other problems I've been having with my Helix. When I learn something new I'll provide an update.

 


wrote:

Hey,

 

I just read through all the posts as I am having the same issue with my Lenovo Helix.

 

I can confirm that it has nothing to do with OneNote as the problem occurs (not only) while I'm working with Word 2010.


I'd like to know if there are any news? Is there an fix so that the pen and the finger touch is working reliably?


 




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12 Posts

05-09-2013

Kansas City

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  • Message 77 of 194

Re: Touch screen and pen/stylus stop working - Helix

2013-06-28, 14:15 PM

So far this is working for me - approx. 3 days without an issue. Fingers crossed.

 

Re: Touch screen and pen/stylus stop working - Helix

[ Edited ]

 

I installed the wacom tablet pc driver 710-8,not the 7.1.1-12,and now the problem has disapeared for an hour. Onenote 2013 is working wonderful without any problem except one second delaying between the changing of pen and touch input.

the pressure sensing still exists in Sketchbook pro 6.1.

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2 Posts

07-02-2013

United States

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Re: Touch screen and pen/stylus stop working - Helix

2013-07-03, 1:11 AM

I am having these same issues. When I am taking notes and the pen is out the touch screen will stop working. The touch screen will sometimes start working at random times. But after it has started this little "spell" the only way to fix it temporarily is my restarting it. I am using the updated BIOS. Lenovo, please come out with a fix for this. It is really cutting into my productivity and is unacceptable on a $2000 machine.

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5 Posts

07-03-2013

Germany

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Re: Touch screen and pen/stylus stop working - Helix

2013-07-03, 19:02 PM

Hi,

 

I am not sure if my issue is exactly the same which you are having.

Since a few days the stylus doesn't react anylonger.

Actually I don't know what happened since it stopped working suddenly and I didn't change / uninstall any drivers.

 

Windows 8, all drivers and BIOS are updated.

Product ID: 3698 6CG

BIOS Version: 1.14

 

fangyugg suggested to install wacom-driver 7.10.8

 

I went to the WACOM Europe page and tried to download the tablet pc driver but wasn't successful. In this thread I found a link to install 7.11.12 but during Installation it tells me, that the no supported tablet could be found and installation stops.

I did remove the stylus prior starting the installation.

 

Would be great if someone could point me to the correct setup file or even if someone has a solution to this issue.

 

Many thanks

albert

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8 Posts

12-13-2011

china

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Re: Touch screen and pen/stylus stop working - Helix

2013-07-04, 2:17 AM

http://www.wacom.com/en/support/drivers

select "tablet pc" and "windows 8", then you get two version drivers.

the former one is 7.1.0.8.

you need to cancel the wacom device's power setting in device manager.

 

I think the windows 8.1 will change the situation. Because the surface pro meets the same question, wacom's driver is so poor , maybe they considered the bamboo's selling, Microsoft have to develop own's driver for wacom touch screen. So, helix's tech is the same as surface pro, and you know.........

 

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