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3 Posts

01-07-2008

Canada

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What it takes lenovo to actually fix your notebook?

2008-01-07, 20:14 PM

What it takes lenovo to actually fix your notebook?

I originally posted on your blogs with same username and got in touch with lenovo customer relation personnel (lets call him M) who was kind enough to forward my case to Canadian customer relation (lets call her D) in Toronto.

I sent in my thinkpad to Solectron on December 14th which I received back on Jan 4th in the afternoon (after 20 days!). D told me the system board was back ordered the whole time during our conversations (I have proof if needed can upload my voice mails). When I opened up the box the spec sheet which I couldn't read without a magnifying glass because some incompetent person failed to make it eligible for any normal being to read!

<a href="http://s266.photobucket.com/albums/ii276/littlestar2008/?action=view&current=97f05e11.jpg" target="_blank"><img src="http://i266.photobucket.com/albums/ii276/littlestar2008/97f05e11.jpg" border="0" alt="Photobucket"></a>

says the suspend switch has been replaced. I don't know what a suspend switch is but for sure it's different than a system board since there is a separate box for that on the spec sheet. But I don't care what she told me. I am also neglecting details like receiving a dirty notebook back from them with red colored trackpoint turned white and screen full of fingerprints. No worries I can always clean those things and care little about these stuff.

Now the deal is my machine still has the exact same problem I sent it out for to get repaired.

This is not my first thinkpad, I've been an owner of ibm thinkpad T30 for past 3 1/2 years which is still up and running. Thus I understand fan pulsing is a normal function but how would you explain a noise like "ghooooooooooooooooon" (similar to motorbike when it accelerates) so loud enough when your tv volume is at 20 and all people in the room could hear? When there is no tv, my wife sitting far away on a sofa laughs when it does that which she has all the freedom in the worlds to but not this machine on which I spent thousands of dollars on.

My question to lenovo and other owners is what it takes you or them to fix my/your notebooks?

I paid more than what americans do and yet receive this pathetic repair service. This is my first personal thinkpad from lenovo which I bought nearly two months ago and it had developed some type of defect already after using it barely for 30 odd days in house. However that is not my main concern as I understand machinery can develop problems anytime throughout their life cycle, I also told this to M.

I always had tremendous repair services during ibm's tenure but even though IBM is responsible for repair services even now as told to me by M but IBM doesn't have to protect it's image anymore lenovo on the other hand has to.

I am very tolerable person but now am out of patience. My advice to any Canadian reading this is, do not buy from lenovo, their warranty and foreign support sucks. They took 20 days to send my system back to me (which I am still flexible with) which has not been even fixed correctly (which I care about). Go figure!

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8095 Posts

11-19-2007

United States of America

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Re: What it takes lenovo to actually fix your notebook?

2008-01-08, 13:12 PM
Sal,
 
Thanks.   I will follow up with you.
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3 Posts

01-07-2008

Canada

3 Signins

117 Page Views

  • Posts: 3
  • Registered: ‎01-07-2008
  • Location: Canada
  • Views: 117
  • Message 3 of 3

Re: What it takes lenovo to actually fix your notebook?

2008-01-12, 1:57 AM

Thank you, Mark.

I am happily reporting back that I was given an onsite repair service by IBM technician on the special request of lenovo and my laptop was completely fixed yesterday by the end of noon. I have been using it very frequently since then and it's as quiet as silence. 

The onsite technician was very professional, polite and outspoken. Only within 45 minutes he replaced the system board and took additional 15 minutes to feed data in computer's BIOS. I asked him some computer related questions and he answered them very pleasantly, also gave me some computer tips.

I would like to thanks "M" and "D" for correcting things and making sure I was satisfied. I have got to say that I'm very impressed with Lenovo and mostly with their friendly management (namely M and D) for their continuous support and thus I will be retracting my above verdict of not buying from Lenovo. My experience has convinced me very much to buy always from Lenovo and also made me believe that they're carrying on thinkpad name and warrany service very well.

I would also like to recommend paying extra and going for onsite service, I think it’s worth every penny.

Thanks all for keeping the good work.

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