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8 Posts

03-17-2014

Lampe, Missouri

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X230t: Fresh Install of Windows 7 Ultimate, Fingerprint Scanner No Longer Allowing Enrollment

2014-03-17, 14:42 PM
  • X 230 t running Windows 7 ultimate, 64 bit
  • Product:  3434 CTO
  • Bios GCET97WW (2.57)
  • Current Driver:  TouchChip Fingerprint CoProcessor (WBF Advanced Mode), Authen Tec, 2/27/2013, Version 1.6.2.352
  • Allow the computer to turn off this device to save power, unchecked
  •  
  • Owned since new
  •  
  • Fresh install of Windows 7 Ultimate, 64 bit due to a virus or malware, and the only thing that doesn't work is the fingerprint scanner.

Actions to Date (Tried this 3 times):

Uninstall and reinstall fingerprint scanner driver

Uninstall and reinstall Lenovo Fingerprint Software, 5.9.9 build 7282

In Bios, cleared fingerprint scanner data

 

Error Seen:

"User was not enrolled or his data cannot be opened"

Details:

"Error Code:  E72B000D, Data is encrypted with different key"

"Error Code:  E72B000D, User was not enrolled or his data cannot be opened"

 

When I close out that error window, it takes me to the ThinkVantage Fingerprint Software Tutorial screen but there is no option to enroll new fingerprints.  It will allow me to run the tutorial and it shows its scanning fingerprints, but there is not option to formally enroll anything.

 

I also noticed the green flashing LED behind the fingerprint scanner that normally shows up even when my system is off, no longer lights up.

 

 

 

 

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8 Posts

03-17-2014

Lampe, Missouri

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  • Message 2 of 8

Re: X230t: Fresh Install of Windows 7 Ultimate, Fingerprint Scanner No Longer Allowing Enrollment

2014-03-19, 3:18 AM

Does anyone from Lenovo monitor these forums?  I've got to head to a business conference and don't feel comfortable not being able to use the fingerprint scanner to lock my machine.  Anyone?

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8 Posts

03-17-2014

Lampe, Missouri

7 Signins

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  • Message 3 of 8

Re: X230t: Fresh Install of Windows 7 Ultimate, Fingerprint Scanner No Longer Allowing Enrollment

2014-03-29, 1:20 AM

I still have a full warranty with this system.  Can someone suggest how I find a solution to this issue?  Where do I go within Lenovo to get some results?

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6006 Posts

06-27-2008

United States of America

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  • Message 4 of 8

Re: X230t: Fresh Install of Windows 7 Ultimate, Fingerprint Scanner No Longer Allowing Enrollment

2014-03-29, 1:27 AM

Good evening.

 

The official Lenovo support channel, in or out of warranty, may be accessed by phone, 24/7:

Country or RegionProductLanguageTelephone numberHours of operation
United States THINK-branded products English 1-800-426-7378 24 hours/day
7 days/week

 

This community is, principally, a peer-to-peer support forum.

 

Hope this helps.


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

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8 Posts

03-17-2014

Lampe, Missouri

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  • Message 5 of 8

Re: X230t: Fresh Install of Windows 7 Ultimate, Fingerprint Scanner No Longer Allowing Enrollment

2014-03-29, 1:48 AM

Thanks, I will contact them.

 

While on the topic, has there yet been a simple fix for the x230 tablet screen going "black" when first rotated to tablet mode?  It happens now every time I put it in tablet mode and I have to do a hard shutdown to get it to "wake" back up.

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8 Posts

03-17-2014

Lampe, Missouri

7 Signins

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  • Message 6 of 8

Re: X230t: Fresh Install of Windows 7 Ultimate, Fingerprint Scanner No Longer Allowing Enrollment

2014-03-29, 1:56 AM

I did also notice the allow active rotation functionality box is not checked and the entire item is "grayed out" not allowing me to turn on auto rotation.  Any suggestions there?

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6006 Posts

06-27-2008

United States of America

28710 Signins

1643668 Page Views

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  • Message 7 of 8

Re: X230t: Fresh Install of Windows 7 Ultimate, Fingerprint Scanner No Longer Allowing Enrollment

2014-03-29, 2:24 AM

Apologies, but I don't have any experience with the X230T.

Hopefully a more knowledgable member will join the discussion soon and be able to offer assistance.

 

Regards.


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee

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5 Posts

07-09-2014

Sweden

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  • Message 8 of 8

Re: X230t: Fresh Install of Windows 7 Ultimate, Fingerprint Scanner No Longer Allowing Enrollment

2014-07-09, 15:20 PM
Hi!
Did you ever find a solution for this?
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