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2 Posts

03-15-2008

Australia

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X61 Stylus covered under warranty?

2008-03-15, 0:19 AM
I recently bought a Lenovo X61 tablet, but in just a couple weeks the right click button on the tablet broke off for some reason. However lenovo claims that the stylus pen isn't apart of the warranty. Lenovo should look into this as the pen wasn't misused and a friend of mine broke the same stylus due to he has dropped it.
 
Has this happened to anyone else???

Edited title for clarity


Message Edited by Tim_Lenovo on 03-17-2008 11:11 PM
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69 Posts

01-26-2008

United States of America

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Re: X61 Stylus

2008-03-18, 1:01 AM


Tin wrote:
I recently bought a Lenovo X61 tablet, but in just a couple weeks the right click button on the tablet broke off for some reason.
are you talking about the stylus or the keyboard..?
 


However lenovo claims that the stylus pen isn't apart of the warranty.
thats insane.. :smileysurprised:
the stylus HAS to follow the machine warranty..
call again.. escalate to a senior support person..
this is like saying that the new car is under warranty but the steering wheel is not..
the stylus pen, like a steering wheel on a car, is an essential part of that thinkpad..
other threads here show that customer support will send replacement stylus pens..
sometimes even two for the same problem, which turned out to be a bad display..  :)

 

Bill Morrow, kept by parrots
Sysop - forum.thinkpads.com
30+ thinkpads from 755CDV to S30, tablet 1 to X1C Extreme
----
She was not what you would call refined.
She was not what you would call unrefined.
She was the type of person who kept a parrot.
Mark Twain
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17 Posts

03-27-2008

Usually 3rd world, sometimes north of Boston, MA

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Re: X61 Stylus

2008-04-01, 20:23 PM
I had this same problem after only 6 weeks.  I am going to a service center in a few weeks and will grill them about the stylus while I am there.  I have been using a strip of clear tape to get by until I get a replacement.  Seems funny that a 3M workaround is holding up better than the original product.
 
Hmmm....
X61 Tablet - 7767-96U - VB SP1
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2 Posts

04-01-2008

USA

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Re: X61 Stylus covered under warranty?

2008-04-01, 21:36 PM
Sigh. I have exactly the same problem. I got my X61 only this January. The right clikc button fell off today. I need to call the customer support. It will be too bad if they won't cover it under warranty.
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4169 Posts

11-20-2007

United States of America

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Re: X61 Stylus covered under warranty?

2008-07-12, 20:55 PM

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23 Posts

05-04-2008

TX, US

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Re: X61 Stylus covered under warranty?

2008-07-12, 21:07 PM
my broke 2 hours ago. i unscrewed lable c screws, and got it out. apparently the button of the stylus is broken. gave lenovo a call, new stylus is coming tomorrow. i just want to comment on the quality of the stylus button. it is made of TWO FREAKING THIN PLASTIC, my ac adapter broke two days ago. the laptop itself is great, but accessories are ....
Lenovo ThinkPad X61 Tablet PC - Intel Centrino Duo Core 2 Duo L7500 1.6GHz - 12.1" SXGA+ - 2GB DDR2 SDRAM - 120GB - DVD-Writer (DVDR/RW) - Gigabit Ethernet, Wi-Fi, Bluetooth - Windows Vista Business - Black - 776796U $1450 buy.com
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