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billspikowski
Paper Tape
Posts: 5
Registered: ‎04-12-2019
Location: US
Views: 797
Message 1 of 10

Can't hibernate in X1 Tablet (gen3)

In Windows 10, I can't get my X1 Tablet (gen3) to automatically hibernate after a fixed period. I can get it to shut off the screen, and I can make it sleep, but I don't have a option to make it hibernate after a fixed period.

 

From the Windows key, I can make it hibernate -- just not automatically. The result is that I THINK my X1 Tablet is turned off, because the screen has gone dark, but it's just sleeping, and the battery slowly drains instead of saving its power for when I need it.

 

I've read the manual and sought advice from Microsoft, but I just cannot make this work. I'm getting pretty tired of finding my battery nearly depleted just when I need to use this computer.

 

Anyone have an idea???

DrJJ
Paper Tape
Posts: 3
Registered: ‎01-21-2019
Location: IL
Views: 621
Message 2 of 10

Re: Can't hibernate in X1 Tablet (gen3)

same problem here. glad to know if you found a fix...

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billspikowski
Paper Tape
Posts: 5
Registered: ‎04-12-2019
Location: US
Views: 599
Message 3 of 10

Re: Can't hibernate in X1 Tablet (gen3)

Sorry, I've never found a fix -- just learned to live with it....

Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 400
Message 4 of 10

Re: Can't hibernate in X1 Tablet (gen3)

Hi billspikowski! Are you running Windows 10 1909 version? If not, check the updates as this device is compatible with upgrading it as per this:  https://support.lenovo.com/us/en/solutions/ht509394. Before installing the update, run the update from the Vantage app. Install all available updates then restart the computer before installing the Windows update. Let us know on how it goes. 



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billspikowski
Paper Tape
Posts: 5
Registered: ‎04-12-2019
Location: US
Views: 378
Message 5 of 10

Re: Can't hibernate in X1 Tablet (gen3)

I posted a long response yesterday, but it doesn't appear here now!

 

Bottom line today: My X1 tablet will now go into hibernation after a period of time.

 

The time period does not correspond to the hibrnation time settings I entered into Windows 10 (15 minutes); but after an hour or so after it automatically goes into sleep mode, my X1 tablet now DOES begin to hibernate.

 

This mostly solves my problem, because I don't have to constantly monitor the tablet's subtly blinking sleep light to ensure that it's not just sleeping -- when I really need it to hibernating, to save battery power until the next time I need to use the tablet.

joesixgig
802.11n
Posts: 610
Registered: ‎07-20-2009
Location: US
Views: 364
Message 6 of 10

Re: Can't hibernate in X1 Tablet (gen3)

Glad you solved it. As for the disappeared post, the forum has a pretty aggressive spam filter that assumes that extensive post edits are a sign of spam. A mod may be able to recover your post. 

 

Also note that there are more X1 Tablet 3rd gen posts in the ThinkPad Tablet forum

billspikowski
Paper Tape
Posts: 5
Registered: ‎04-12-2019
Location: US
Views: 341
Message 7 of 10

Re: Can't hibernate in X1 Tablet (gen3)

Although my X1 tablet went into hibernate mode properly the other day, it returned to 'sleep' mode a day later, and stayed that way for a couple more days. Exactly what I can't afford to let happen when I'm not monitoring it carefully!

 

I looked at other ideas for solving this kind of problem and found a solution that worked for me, involving the ‘Intel Management Engine Interface.’ I followed these instructions -- and my problem seems to be resolved:

https://www.techrrival.com/fix-windows-10-shutdown-sleep-hibernate-problem-easily/

Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 320
Message 8 of 10

Re: Can't hibernate in X1 Tablet (gen3)

The laptop needs to boot up to Windows before it send a signal to the external monitor to turn on base on the user guide of the docking station and you can refer to this: https://download.lenovo.com/consumer/options/thinkpad_thunderbolt3_ug_en_201812.pdf

By default, the computer goes to duplicate after some time of inactivity on your computer.

When you said you hit the power button, does the computer came from hibernate or sleep mode or from shutdown? Try restarting the computer and check if the intial issue persist. Let us know.



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billspikowski
Paper Tape
Posts: 5
Registered: ‎04-12-2019
Location: US
Views: 312
Message 9 of 10

Re: Can't hibernate in X1 Tablet (gen3)

I don't have a docking station; maybe that's why the Thunderbolt update won't install itself!

 

As to where the computer comes from when I press the power button -- I really can't tell.

 

Sometimes I get a red-and-white Lenovo symbol for a little while; I assume that may be waking up from 'hibernate.'

 

Other times it comes back on more quickly; I assume that's coming back from 'sleep.'

 

But I'm just guessing here...

Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 243
Message 10 of 10

Re: Can't hibernate in X1 Tablet (gen3)

Are you having trouble updating the Thunderbolt driver? If yes, could you send to us the error message? You can also run the update through the Vantage app and install the updates.

In regards to you not being sure whether the laptop came from sleep, try to isolate by shutting down the computer or intentionally send it to sleep mode then test it if the issue is the same.



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