03-25-2018 02:06 PM
Hi there, my Helix laptop (purchased a few years ago) is giving me the "Keyboard Dock Fan Error" at startup. I am then unable to use the keyboard and mouse pad.
I previously had this same error a couple of years ago and had solved it using the Firmware update.
Now I tried:
- BIOS update. Done updated to the latest BIOS version.
- Tried doing again the firmware update (although I had done it a couple of years ago) but now I have Windows 10 and the firmware update executable on the Lenovo site says it is for Windows 8 or below. I tried it anyway but it gave an error saying: "This tool and EC firmware mismatch, or communication error is happened.".
Your help is much appreciated.