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03-25-2018

MA

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  • Posts: 1
  • Registered: ‎03-25-2018
  • Location: MA
  • Views: 24
  • Message 1 of 1

Dock Fan Error - BIOS update done - Firmware update was already done

2018-03-25, 21:06 PM

Hi there, my Helix laptop (purchased a few years ago) is giving me the "Keyboard Dock Fan Error" at startup. I am then unable to use the keyboard and mouse pad.

 

I previously had this same error a couple of years ago and had solved it using the Firmware update.

Now I tried:

- BIOS update. Done updated to the latest BIOS version.

- Tried doing again the firmware update (although I had done it a couple of years ago) but now I have Windows 10 and the firmware update executable on the Lenovo site says it is for Windows 8 or below. I tried it anyway but it gave an error saying: "This tool and EC firmware mismatch, or communication error is happened.".

 

 

Your help is much appreciated.

- Najib

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