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misbehave
Paper Tape
Posts: 7
Registered: ‎01-11-2017
Location: US
Views: 1,129
Message 1 of 9

Dolby Advance Audio/Home Theater v4 setting is missing on Thinkpad Helix Type 20CG0032US with win8.1

Hi,

 

My newly purchased Thinkpad Helix Type 20CG0032US with win8.1 64 bit is missing the Dolby sound settings menu.

It is nowhere to be found.

I have installed all the latest patch and driver but still cannot access it.

Please help.

Call their support line, routed to their India support site, every time I told them I have problem with Dolby sound settings they thought I have problem with Adobe products and keep transferring me between their software and hardware departments.

Live Chat is no help at all as there is no one to answer.

Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 1,057
Message 2 of 9

Re: Dolby Advance Audio/Home Theater v4 setting is missing on Thinkpad Helix Type 20CG0032US with wi

Hi there,

 

Welcome to Lenovo Community!

 

As I understand that you are facing issue with Dolby Advance Audio setting missing in your Helix

Though there are several posts related to Dolby settings in Lenovo

As you have already mentioned that  you have latest Audio drivers & patch  installed so please follow:

 

> Go to drive C: and proceed to this location  C: / DRIVERS / Conexant Audio / DolbyGui.

> Inside that there will subdirectories for x32 and x64 systems, so proceed with x64 bit.

> You'll get 2 drivers: Dobly AA and Dolby HT install both of them - restart the system  & check

 

I hope the above information helps.

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Prabhansh

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ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
misbehave
Paper Tape
Posts: 7
Registered: ‎01-11-2017
Location: US
Views: 1,047
Message 3 of 9

Re: Dolby Advance Audio/Home Theater v4 setting is missing on Thinkpad Helix Type 20CG0032US with wi

Hi Prabhansh,

Thank you for your reply.
However, my Driver folder does not have the folder of Conexant Audio nor the Dolbygui file you have mentioned.

"Realtek Audio Driver" is the only audio driver folder inside the Driver folder.

Please advise where I can obtain the Conexant Audio and Dolbygui files?

Thanks,
misbehave
Paper Tape
Posts: 7
Registered: ‎01-11-2017
Location: US
Views: 1,035
Message 4 of 9

Re: Dolby Advance Audio/Home Theater v4 setting is missing on Thinkpad Helix Type 20CG0032US with wi

I found an older version of Conexant Audio drivers for another Ienovo device and try to install the Dolby GUI files inside.
The files installed OK but have an error message every time I try to run it and it won't run.
So, still not getting the Dolby menu.
Seems like no solution.
Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 1,024
Message 5 of 9

Re: Dolby Advance Audio/Home Theater v4 setting is missing on Thinkpad Helix Type 20CG0032US with wi

Hi again, 

 

After lot of searches & going through various sites the system doesn't have Dolby support, main reason being system is having only 0.7 Wx2 speakers check the full specs it has only HD Audio Support. 

 

Helix.PNG

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Prabhansh

______________________________________________

Tap that Kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

____________________________________________________
ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
misbehave
Paper Tape
Posts: 7
Registered: ‎01-11-2017
Location: US
Views: 1,019
Message 6 of 9

Re: Dolby Advance Audio/Home Theater v4 setting is missing on Thinkpad Helix Type 20CG0032US with wi

Hi, Thank you so much for your help and time spent on researching.

 

Please see below link, the site where I purchase my unit:

Tiger Direct Thinkpad Helix 20cg

 

See the Dolby Home Theater V4 is clearly listed as part of the supported features:

 

helix1.JPG

 

And then on Lenovo's own product page:

http://shop.lenovo.com/us/en/tablets/thinkpad/thinkpad-helix-2nd-gen/

 

Also clearly listed Dolby Home Theater v4 as supported feature:

helix2.JPG

 

I know I am not going to be able to fully enjoy the Dolby quality sound on the built-in speakers.

But I do plan on enjoy such feature when I connect the unit to my headphones or when connecting to other media device though the HDMI connect.

 

I really wish Lenovo can release a patch so that I can reinstall or re-enable this feature.

Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 1,016
Message 7 of 9

Re: Dolby Advance Audio/Home Theater v4 setting is missing on Thinkpad Helix Type 20CG0032US with wi

Hi  

 

Even I have gone through all websites its mentioned Dolby everywhere but as per the parts specfications and all its not reflecting Dolby anywhere 

Meanwhile give it a try from here, but before doing that uninstall the Conexant drivers and Dolby GUI files completely which you have installed earlier as it will not work as system is having Realtek drivers.

 

Do let us know how it goes.

 

Regards,

Prabhansh

______________________________________________

Tap that Kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

____________________________________________________
ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
misbehave
Paper Tape
Posts: 7
Registered: ‎01-11-2017
Location: US
Views: 1,001
Message 8 of 9

Re: Dolby Advance Audio/Home Theater v4 setting is missing on Thinkpad Helix Type 20CG0032US with wi

Hi,

 

Thank you for the link to the installation file.

I was able to install it after turning off the Windows Driver Signature check.

But then the software does nothing to my sound at all and seems like it is not connected or affecting the sound output at all.

misbehave
Paper Tape
Posts: 7
Registered: ‎01-11-2017
Location: US
Views: 947
Message 9 of 9

Re: Dolby Advance Audio/Home Theater v4 setting is missing on Thinkpad Helix Type 20CG0032US with wi

Still cannot find a solution.

No other support staff here able to help?

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