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22 Posts

07-26-2013

United States

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Enhanced Keyboard Dock Firmware Update Problem

2013-07-26, 19:43 PM

I currently own a Thinkpad Helix, bought about two months ago. Up until now it has been well worth the price, and worked almost flawlessly. Just this morning, out of nowhere the keyboard and touchpad stopped working. I tried my usual solution, detaching and reattaching the dock, but it did nothing. I tried restarting my computer, and found that while it was plugged into the dock, I got a "Keyboard Dock Fan Error" and it would fail to start. I started looking around on these forums for answers, and it seems many people had the same problem I did. On one thread there seemed to be a link to this firmware update designed specifically to get rid of the problem I had. Upon installing it and running the application, it would freeze for about 5 seconds and then display this strange error message, "This tool and EC firmware mismatch, or communication error is happened." I can assure you I was connected to the internet at the time. So i looked at the readme, and it suggested updating the bios. When I tried that, it told me I already had the latest bios installed, and running the firmware update again afterwards gave the samw results. I don't know what to do, and i'd love some help on the matter.

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32 Posts

06-07-2013

Morrisville, NC

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  • Message 2 of 14

Re: Enhanced Keyboard Dock Firmware Update Problem

2013-07-26, 22:09 PM

Can you verify what bios and keyboard firmware you have installed now? 

The latest bios is version 1.14. 

 

You can check this by rebooting and hitting F1. The versions should be listed. The keyboard firmware is listed as MPU I belive. Then just hit F10 to close it once you're done.

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22 Posts

07-26-2013

United States

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Re: Enhanced Keyboard Dock Firmware Update Problem

2013-07-26, 22:54 PM
My UEFI BIOS Version is 'GFET35WW (1.14)',
my Machine Type Model is '3697CTO',
and my MPU Firmware Version is... blank. That doesn't seem right...
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9351 Posts

11-27-2007

SK

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Re: Enhanced Keyboard Dock Firmware Update Problem

2013-07-26, 22:48 PM

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32 Posts

06-07-2013

Morrisville, NC

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  • Message 5 of 14

Re: Enhanced Keyboard Dock Firmware Update Problem

2013-07-26, 23:02 PM

That is strange. I haven't seen this before. I'm not sure if you've tried this already but my only idea right now is to try and reset the dock. If that doesn't change anything, I can ask some other engineering team members if they have any other ideas/solutions on Monday. 

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22 Posts

07-26-2013

United States

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Re: Enhanced Keyboard Dock Firmware Update Problem

2013-07-27, 3:09 AM

I tried resetting the dock like you suggested, and it immediately started working again. I then checked the bios, and the MPU Firmware Version had an entry in it: 'GFMT35WW (1.12)'. I then ran the firmware patch I linked to earlier and it ran without any troubles. Checking the bios again, the MPU Firmware Version was 'GFMT37WW (1.14)'. I'm no longer having any problems, I may revisit this thread if I do.

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22 Posts

07-26-2013

United States

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  • Message 7 of 14

Re: Enhanced Keyboard Dock Firmware Update Problem

2013-07-28, 17:27 PM

Just this morning a few days later, the problem came up again, same 'Keboard Dock Fan Error' on startup. I reset the dock again, and again it did work, but it seemed that the firmware patch didn't help at all. I checked the bios to make sure it wasn't corrupted by the malfunction or something, and thankfully it still said the same thing, 'GFMT37WW (1.14)'. I'm hoping there can be a permanent fix for this besides sending my keyboard dock over to Lenovo.

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1 Posts

07-28-2013

Czech Republic

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  • Message 8 of 14

Re: Enhanced Keyboard Dock Firmware Update Problem

2013-07-28, 22:59 PM

Hi there - I have exactly the same problem as described here... The only difference is that I can't reset the dock :( or it doesn't work. Plus I'm not at home, but on holidays in France - but I still need to work. Really big disappointment, I only have used the computer for couple of days!!

 

EDIT: Uff, I tried harder and the reset indeed works. So the problem has been fixed for now and hopefully won't occur again. Maybe to describe the situation that led to it: playing HOMM4 in a really hot weather :)

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4 Posts

08-25-2013

UK

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  • Message 9 of 14

Re: Enhanced Keyboard Dock Firmware Update Problem

2013-09-12, 17:30 PM

I have precisely the same error/problem, particularly the mismatch message on installing the so called Fix - that is poor quality control Lenovo, please fix urgently, this is important and expensive business kit not a toy that can be put to one side till it works again

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2 Posts

09-06-2013

Waterloo ontario

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  • Message 10 of 14

Re: Enhanced Keyboard Dock Firmware Update Problem

2013-09-12, 23:22 PM

I followed all the instructions and got it to work.  i worked successfully on it until 5pm.  now I get the fan error and the keyboard no longer works

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