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jessicajeanfox
What's DOS?
Posts: 1
Registered: ‎08-17-2012
Location: California
Views: 2,627
Message 1 of 3

Factory Reset Troubles

Hello,

 

I am wanting to sell my Lenovo ThinkPad Tablet X61. I figured I should reset it to factory settings, as if who is wanting to buy it just bought it from the store.

 

Well, I can't seem to make this happen.

 

I've tried using my Thinkvantage button during start up, and I get no option to restore or recover or reset anything. I have tried using the Rescue and Recovery within my Windows Vista from ThinkVantage and that will not work either. I have a backup that my school put on this computer, which is what they did every year while I was attending school to reset the computer to normal settings and erased all of our files and added information to the computer, but when it restarts after I have started the recover process, nothing has changed.

 

I need some serious help. I do not have a CD drive and I know the computer was not made to be reset from a disk because I reset my computer to factory setting before on accident and lost all of my files and had to take it to my old school's help desk. So I know there is a way to do it, and I believe I did it from interrupting during start up with the ThinkVantage button, but the option is no longer there. I've been searching for about 6 hours now and I can't find anything to help me.

Retired Support Specialist
Posts: 32
Registered: ‎07-19-2012
Location: Raleigh
Views: 2,594
Message 2 of 3

Re: Factory Reset Troubles

Good morning,

 

are you able to obtain an external optical drive?  My thoughts are, if you are unable to reset to factory settings via Thinkvantage Tools or Rescue & Recovery, the other alternative would be to order the discs.  You can do this by going to Lenovo.com, clicking on Support, and then Drivers & Software.

 

I hope this helps.

Serge E. Minott
SGolf
Punch Card
Posts: 62
Registered: ‎07-27-2012
Location: Terra
Views: 2,574
Message 3 of 3

Re: Factory Reset Troubles

You're entitled to call Lenovo telephone support even if your ThinkPad has exceeded warranty, they're open 24 hours a day and may be able to resolve your recovery partition issues.

There is a larger vexing issue about how Microsoft Windows Vista and every other version of Windows retains personal data even if has been seemingly removed by anyone less than a sophisticated systems admin versed in the nuances of Windows security.
You're approach to reset the system to default settings is sound but failing for unknown reasons.
Trying to sell the laptop with a wiped hard drive (after searching for six hours, you've certainly heard about how to do that) would lessen the resale value without a functioning OS and ThinkPad software.

An option, and certainly isn't to be deemed comprehensive without an inventory of your software:
1. Ensure you've migrated all of your valuable data and files from the drive
2. Logon as the default Administrator account, (there are plenty of places on the web with instructions to do so) and delete your user ID and profile
3. Download contig.exe from Microsoft:
http://technet.microsoft.com/en-us/sysinternals/bb897428.aspx
http://download.sysinternals.com/files/Contig.zip
and from a DOS shell (numerous places to instruct how to open a DOS window), execute the following instructions on the next line:

contig.exe %systemdrive% -v -s

Open your Wifi adapter settings, delete your Access Point to remove your WiFi keys (change them anyway at the AP as good measure)

Finally, Kudo me and anyone else who helped you with this question because you're asking for a lot of expensive advice that spans numerous disciplines and you're receiving it promptly.

Signature:
Let us know what happened,and share your solutions so others may benefit from our experiences. "It doesn't really matter what kind of computers I own since right now the conversation is about the problems on the computers that YOU OWN!" -Mark Twain

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