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Naverick
What's DOS?
Posts: 1
Registered: ‎05-29-2017
Location: CA
Views: 327
Message 1 of 1

First Gen Helix - Shutsdown as soon as connector touches keyboard dock

Wondering if anyone else has experienced a similar problem as mine. I have the first gen Helix (i7) with the original keyboard dock.

Earlier today I tried booting my laptop when it was docked to the keyboard (as i normally do), however the laptop wouldn't. I double checked the power adapter was connected properly to the dock but still ended up with the same result.

Finally I dismounted the helix from the keyboard and the unit powered on right away.

However as soon as i connect the helix back to the keyboard dock it shutsdown (instant power off). I tried connecting the dock in both orientation (since they use separate pins when docked "backwards") but ended with the same result.

 

The only way to start and use the helix is on its own, without the dock.  Please let me know if anyone else has experenced the same issue.

 

Note: I have already tried to reset the dock, it did not solve the problem.

 

Thanks.

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