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Blue Screen Again
Posts: 5
Registered: ‎06-15-2017
Location: IT
Message 1 of 7 (608 Views)

Helix 2 model 20CGS00300: problem with Thinkpad tablet dock model 4X10H04506 and usb ports

Hello,

i've purchased a 4X10H04506 tablet dock for my Helix 2 20CG. Charging and HDMI on the docks works well, while none of the three usb 3.0 ports seems to work properly: no devices detected at all, and the led on my sandisk memory pen do not light, like there is no power on the usb ports, or are turned off.

Don't know what to try: do I have to ask a refund for the dock, or maybe there is something I can check or should try?

thank you for any help.

PM

 

Blue Screen Again
Posts: 5
Registered: ‎06-15-2017
Location: IT
Message 2 of 7 (521 Views)

Re: Helix 2: problem with Thinkpad tablet dock

Hello Smiley Very Happy

No one can help me please?

Thank you..

Fanfold Paper
Posts: 8
Registered: ‎08-07-2017
Location: GB
Message 3 of 7 (453 Views)

Re: Helix 2: problem with Thinkpad tablet dock

Did you try installing the drivers for the Dock? I was in similar situation as you and one day discovered the drivers (Ethernet and sound, I think) and tried installing them, and then suddenly discovered everything worked on the Dock. A bit strange but it worked.
Blue Screen Again
Posts: 5
Registered: ‎06-15-2017
Location: IT
Message 4 of 7 (434 Views)

Re: Helix 2: problem with Thinkpad tablet dock

Hello, thank you for your reply.

No, actually I didn't installed any driver... may I kindly ask where can I download them?

thank you again, and please accept my regards.

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Posts: 8
Registered: ‎08-07-2017
Location: GB
Message 5 of 7 (429 Views)

Re: Helix 2: problem with Thinkpad tablet dock

https://support.lenovo.com/gb/en/solutions/pd031241

 

Try the ones here, a bit old, seems that Lenovo has not updated drivers since. This is the 'official' support page of the Tablet Dock I think. Tried with my Helix 2 and works. Good luck!

Blue Screen Again
Posts: 5
Registered: ‎06-15-2017
Location: IT
Message 6 of 7 (421 Views)

Re: Helix 2: problem with Thinkpad tablet dock

Thank you again for the info. I've installed the drivers, but unfortunately, for me they didn't solved the problem.

Anyway thanks again for the advice Smiley Very Happy

Kindest regards,

PM

Fanfold Paper
Posts: 8
Registered: ‎08-07-2017
Location: GB
Message 7 of 7 (419 Views)

Re: Helix 2: problem with Thinkpad tablet dock

That is a shame. I remember the ports not working until one day they suddenly came alive. So probably some sort of driver issue.

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