06-15-2017 12:50 PM
i've purchased a 4X10H04506 tablet dock for my Helix 2 20CG. Charging and HDMI on the docks works well, while none of the three usb 3.0 ports seems to work properly: no devices detected at all, and the led on my sandisk memory pen do not light, like there is no power on the usb ports, or are turned off.
Don't know what to try: do I have to ask a refund for the dock, or maybe there is something I can check or should try?
thank you for any help.
09-02-2017 04:11 PM
09-04-2017 07:49 AM
Hello, thank you for your reply.
No, actually I didn't installed any driver... may I kindly ask where can I download them?
thank you again, and please accept my regards.
09-04-2017 08:21 AM
Try the ones here, a bit old, seems that Lenovo has not updated drivers since. This is the 'official' support page of the Tablet Dock I think. Tried with my Helix 2 and works. Good luck!
09-04-2017 10:40 AM
Thank you again for the info. I've installed the drivers, but unfortunately, for me they didn't solved the problem.
Anyway thanks again for the advice