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jeriba
Token Ring
Posts: 53
Registered: ‎12-26-2015
Location: Germany
Views: 443
Message 1 of 7

Helix 2nd G: Fingerprint reader lost after resume when used with Win 10

... wasn´t an issue with Windows 8.1: When resuming, most of the times the fingerprint reader is not initialized (sign-in option not offered).

 

Anybody to confirm this? Lenovo points to Synaptics for driver support, Synaptics to "the manufacturer" which I understand is Lenovo...

jeriba
Token Ring
Posts: 53
Registered: ‎12-26-2015
Location: Germany
Views: 425
Message 2 of 7

Re: Helix 2nd G: Fingerprint reader lost after resume when used with Win 10

In device manager, I´ve found the following message with device VFS6101:

"Windows has stopped the device because it has reported problems (Code 43)".

... and in the event log:

"Device ACPI\VFSI6101\1 requires further installation".

 

Any idea?

Lenovo Staff
Lenovo Staff
Posts: 5,403
Registered: ‎10-29-2009
Location: NC
Views: 403
Message 3 of 7

Re: Helix 2nd G: Fingerprint reader lost after resume when used with Win 10

jeriba

 

What version of fingerprint driver is installed (as reported by Device Manager)?

jeriba
Token Ring
Posts: 53
Registered: ‎12-26-2015
Location: Germany
Views: 395
Message 4 of 7

Re: Helix 2nd G: Fingerprint reader lost after resume when used with Win 10

Device manager reports driver version 4.8.206.0 as of 2015-11-30.

YYR
Fanfold Paper
Posts: 5
Registered: ‎11-29-2015
Location: TAIWAN
Views: 335
Message 5 of 7

Re: Helix 2nd G: Fingerprint reader lost after resume when used with Win 10

Me, too. I have ThinkPad10 and sometimes happened the same.
jeriba
Token Ring
Posts: 53
Registered: ‎12-26-2015
Location: Germany
Views: 316
Message 6 of 7

Re: Helix 2nd G: Fingerprint reader lost after resume when used with Win 10

Yesterday Lenovo Solution Center has reminded this issue telling that VFS6101 is disabled in device manager.
jeriba
Token Ring
Posts: 53
Registered: ‎12-26-2015
Location: Germany
Views: 253
Message 7 of 7

Re: Helix 2nd G: Fingerprint reader lost after resume when used with Win 10

Did the version note help you in any way?

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