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12 Posts

07-11-2016

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Helix (2nd Gen) Ultrabook pro Keyboard and touchpad not working

2016-07-11, 20:35 PM

Hello

I recent acquired a Thinkpad Helix 2-in-1 (2nd gen with Core M processor) with an Ultrabook Pro Keyboard. It was working fine. But tablet battery was losing charge constantly. So  I was asked to update the battery firmware. I got battery firmware (not the ultrabook pro keyboard firmware). I did that. After that my synaptics touch pad stopped working. then I was told by Lenovo support that my Ultrabook pro keyboard firmware and BIOS are older versions. I should update them to make sure everything worked well together. So i updated the BIOS and keyboard firmware.

 

currently my firmware versions are:

1. BIOS/UEFI -- 1.86

2. Embedded controller firmware (on tablet) -- 1.64

3. Ultrabook keyboard firmware -- 1.09

 

RIght now I Have tried all kinds of things such as resetting the keyboard and the tablet with a paper clip and reattaching them to see if things would work. It didnt help.

 

i have tried other things such as updating the driver under device manager. That hasnt helped. I tried to download a lot of the update packages on LEnovo support site (for 20CG/20CH) and installed them. that didnt seem to help either.

 

At the moment my keyboard is unusable. I can use the USB port on the keyboard I can also plug in the power cord to the keyboard and it charges the battery. IT is just that the built-in keyboard and touchpad simply dont work. The green light on the Fn key is not lit either.

 

Please help! i would appreciate any help you can offer. I am completely lost and cant get this keyboard to work. therefore I am unable to use the helix.

 

Thanks

Siva

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92 Posts

04-29-2015

United States of America

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Re: Helix (2nd Gen) Ultrabook pro Keyboard and touchpad not working

2016-07-11, 22:02 PM

Try holding that paperclip in the reset hole on the Ultrabook Pro Keyobard for TEN (10) seconds.

 

Make sure that keyboard is unplugged.

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12 Posts

07-11-2016

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Re: Helix (2nd Gen) Ultrabook pro Keyboard and touchpad not working

2016-07-11, 23:44 PM

Thanks for your help. I was pressing the reset button with my paperclip for about 20 seconds. It was detached from the tablet. I will give it another try. Also just to be clear, I am running windows 10. I even tried resetting windows 10 (the reset option in windows 10, reinstalled it). None of this helped so far. I will try doing the paper clip reset again.

 

one more question: when I install the BIOS (& the embedded controller firmware), the MPU firmware for the pro keyboard, is there a specific order in which I have to do those things? IN addition, are there other things such as the Intel chipset driver before I install these 2 firmware updates?

 

Appreciate any help! as you can see, I am desperate for any answers at this point. :-)

 

Thanks

Shiv

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12 Posts

07-11-2016

United States of America

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Re: Helix (2nd Gen) Ultrabook pro Keyboard and touchpad not working

2016-07-13, 23:20 PM

Are there any Lenovo support team members who can help me with this problem? RIght now I have an expensive Helix machine that I am unable to use. Please help!!

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11 Posts

07-12-2016

United States of America

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Re: Helix (2nd Gen) Ultrabook pro Keyboard and touchpad not working

2016-07-14, 10:24 AM

i have no idea about the keyboard. but battery power drain might be something to do with graphic driver. i had wake up issue with my helix2 before(not waking up after sleep and running after closing lid), but i fixed the problem with old graphic driver. latest graphic driver has some issues with windows10. so if you want to use windows10, just replace it with older version(10.XXXX) other than new one(20.XXXX). 

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12 Posts

07-11-2016

United States of America

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Re: Helix (2nd Gen) Ultrabook pro Keyboard and touchpad not working

2016-07-16, 7:17 AM

thank you very much. does anyone have win10 working (all devices working, especially the keybrd and tiuchpad) on their helix gen 2? if so can u pls tell me the version of Bios, keyboard firmware, and synaptics driver you are using? if u had to install a specific deiver version for any orher device to make everything work together, pls let me know that as well.

 

 

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57 Posts

04-23-2015

United States of America

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Re: Helix (2nd Gen) Ultrabook pro Keyboard and touchpad not working

2016-07-18, 4:17 AM

If your touchpad doesn't work only when the machine has a fresh boot when undocked, then the touchpad registry patch might help. If the keyboard also doesn't work, then I have no idea about your situation.

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11 Posts

07-12-2016

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Re: Helix (2nd Gen) Ultrabook pro Keyboard and touchpad not working

2016-07-18, 5:24 AM

ok here is my device info, not complete but you may want to compare yours with mine. 

 

from 'device manager' info:

 

BIOS version 1.86

synaptics pointing device 19.0.17.85

device firmware 10.0.10586.0

 

from levono 'system upadate' software info: see the pic

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12 Posts

07-11-2016

United States of America

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Re: Helix (2nd Gen) Ultrabook pro Keyboard and touchpad not working

2016-07-20, 0:44 AM

thank you very much for the info. i will see how this matches my system.

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12 Posts

07-11-2016

United States of America

19 Signins

233 Page Views

  • Posts: 12
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  • Message 10 of 11

Re: Helix (2nd Gen) Ultrabook pro Keyboard and touchpad not working

2016-07-20, 0:49 AM

thank you for the info. i already applied the registry patch. didnt help much.

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