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10 Posts

11-12-2013

Pasadena, CA

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Helix Digitizer

2013-11-12, 21:01 PM

How do I determine if my Helix came with a Digitizer? It came with the pen, but the pen does not work at all. The touch screen works fine and all drivers and software have been installed. The pen does nothing when put up to the touch screen. I am trying to determine if there is a hardware issue or simply the hardware does not exist.

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21115 Posts

12-20-2008

Australia, Melbourne

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Re: Helix Digitizer

2013-11-13, 13:23 PM
can you plug the pen into the pen silo?

Also what is your full model number (or MTM) on the Helix?
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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10 Posts

11-12-2013

Pasadena, CA

11 Signins

63 Page Views

  • Posts: 10
  • Registered: ‎11-12-2013
  • Location: Pasadena, CA
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Re: Helix Digitizer

2013-11-13, 15:01 PM

Yes, the pen goes into the silo with no issue.

Model: 3702-4KU

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1220 Posts

12-24-2010

Perth, Australia

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Re: Helix Digitizer

2013-11-14, 12:54 PM

Hi peopleman,

 

It might be a hardware issue as your Helix has digitizer and multitouch screen.

__________________________________________________________________________________

Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.


ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.
ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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10 Posts

11-12-2013

Pasadena, CA

11 Signins

63 Page Views

  • Posts: 10
  • Registered: ‎11-12-2013
  • Location: Pasadena, CA
  • Views: 63
  • Message 5 of 5

Re: Helix Digitizer

2013-11-20, 15:26 PM

I've called Lenovo support - they are repairing...will find out status when the part comes in and tech replaces parts.

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