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wulfdog
Paper Tape
Posts: 2
Registered: ‎11-11-2019
Location: RU
Views: 165
Message 1 of 3

Helix (Type 3xxx) Laptop (ThinkPad) - Type 3698 a problem with the fans algorithm.

problem with fans.
when the computer sleeps, they spin at full speed. it doesn’t matter if the power supply is connected or not. they never stop. when the computer is turned off and you connect the power supply, the fans start spinning.
when you send to hibernate, the fans turn off, but if the power supply is connected they periodically fans turn on and turn off immediately. no matter how and how charged both batteries are or temperature. 

Is it anyone so smart who came up with such nonsense?
On related topics in the BIOS there should be a normal S3, not that **bleep** now. this will solve the problem even with sleep. And now I have to use only hibernate when closing the laptop.

Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 153
Message 2 of 3

Re: Helix (Type 3xxx) Laptop (ThinkPad) - Type 3698 a problem with the fans algorithm.

Hi wulfdog! Welcome to our forums community.

 

Could you provide us the Windows build version and BIOS version running on your machine? Type msinfo on the search box near the windows icon at the bottom left side of the screen and send to us a screenshot of the system information. You may also try installing the updated BIOS version here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-helix-series-laptops/think.... Let us know how did it go.



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wulfdog
Paper Tape
Posts: 2
Registered: ‎11-11-2019
Location: RU
Views: 149
Message 3 of 3

Re: Helix (Type 3xxx) Laptop (ThinkPad) - Type 3698 a problem with the fans algorithm.

Hi Jwes_Lenovo. Thanks for the quick response.

sleep behavior does not depend on the operating system. I installed windows 7, windows 8, without drivers and with drivers.

BIOS is this one, by reference.

 

 

 

Spoiler
OS Name Microsoft Windows 10 Pro
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-2KDHD0H
System Manufacturer LENOVO
System Model 36983VG
System Type x64-based PC
System SKU LENOVO_MT_3698
Processor Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz, 1801 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date LENOVO GFET65WW (1.44 ), 9/16/2019
SMBIOS Version 2.7
Embedded Controller Version 1.25
BIOS Mode Legacy
BaseBoard Manufacturer LENOVO
BaseBoard Product 36983VG
BaseBoard Version Win8 Pro DPK TPG
Platform Role Slate
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale USA
Hardware Abstraction Layer Version = "10.0.18362.387"
User Name DESKTOP-2KDHD0H\sa
Time Zone Russia TZ 2 Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.70 GB
Available Physical Memory 954 MB
Total Virtual Memory 4.89 GB
Available Virtual Memory 1.80 GB
Page File Space 1.19 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

 

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