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DanHoff
Ctrl-Alt-Del
Posts: 10
Registered: ‎10-19-2013
Location: Stockholm
Views: 3,639
Message 51 of 62

Re: Helix keyboard stopped working

The "paper clip trick" doesn't help me much.

 

I've detached the keyboard, disconnected the power supply and used a paper clip to reset the dock somewhere between 50-100 times now. The computer will actually boot up when docked from time to time but usually not. If I repeat the steps a few times the computer will boot sooner or later but it's much quicker to just detach the keyboard and reboot (as this allways works).

 

If have to use hibernate to disk instead of standby for the computer as it will try to boot up, freeze and drain the battery it I leave it docked and in standby. Another reason to use hibernate to disk is that the system state will survive a few failed boots that way (the computer will allways freeze before it starts loading the operating system leaving the hibernated data intact on disk).

 

My computer is a Helix 3698-C6G modell.

corwyn74
Paper Tape
Posts: 8
Registered: ‎10-25-2013
Location: United States
Views: 3,297
Message 52 of 62

Re: Helix keyboard stopped working

I just started having this issue.  My Helix is up to date with all the latest drivers, bios, and firmware updates.  The paperclip reset fixes it for a bit, but it continues to happen.  


Very frustrating the quality issues I have had with this machine.  The keyboard/dock has already been replaced once.  

jespinoza56
What's DOS?
Posts: 1
Registered: ‎03-17-2014
Location: Chicago, IL
Views: 3,231
Message 53 of 62

Re: Helix keyboard stopped working

The paper clip reset bottom worked!! Thank you so much!
corwyn74
Paper Tape
Posts: 8
Registered: ‎10-25-2013
Location: United States
Views: 3,206
Message 54 of 62

Re: Helix keyboard stopped working

Mine is working properly now.  I had tried to install the updated Flash rom for the keyboard/dock and it was telling me it was not compatible.  Trying again after a reboot it worked and now I don't have the keyboard stuck issue any longer.

nicoduwe
What's DOS?
Posts: 1
Registered: ‎10-13-2014
Location: Germany
Views: 2,512
Message 55 of 62

Re: Helix keyboard stopped working

The paper clip reset bottom worked!!

Thank you!!!

deletion259
What's DOS?
Posts: 1
Registered: ‎02-15-2015
Location: United States
Views: 2,265
Message 56 of 62

Re: Helix keyboard stopped working

I made an account in this site just to thank you lol. This Worked like a charm, literally. 

Stoox
What's DOS?
Posts: 1
Registered: ‎04-04-2015
Location: Germany
Views: 2,106
Message 57 of 62

Re: Helix keyboard stopped working

Try to press the reset pin on the keyboard. (next to the display port)... ok everyone knows about on the last sides...

sibanarayan
What's DOS?
Posts: 2
Registered: ‎04-05-2015
Location: korea
Views: 2,098
Message 58 of 62

Re: Helix keyboard stopped working

i have the same problem but could not solve the issue.... pleasw help

sibanarayan
What's DOS?
Posts: 2
Registered: ‎04-05-2015
Location: korea
Views: 2,097
Message 59 of 62

Re: Helix keyboard stopped working

dear mark,

 

i have tryied the all the options you mentioned on this thread but could not resolv the issue.

 

while updating the firmwire i got the message "this tool and ec firmware mismatch, or communication error is happened.

 

 

please i need your help in this regard to resolve the issue.

Garfaz
What's DOS?
Posts: 4
Registered: ‎04-08-2015
Location: France
Views: 2,078
Message 60 of 62

Re: Helix keyboard stopped working

Whe're a company and whe have this very annoying problem since our 2nd group purchase. First buyed helix don't have any problem, working very well, battery and dock doing what they are suppose to do.

 

But for the second purchase, we have lots of problem on 8/8 helix...... Its very disapointing cause mosts of our users cant connect  to the dock when come back after at the company and they are fed up using all the time a paper clip.

 

Make your work lenovo team !!! its a shame doing nothing for this !!!!

 

Firmware update -- nothing work

Other update driver available -- dont work again

return the product -- waste of time

replace some pieces of the dock -- AGAIN waste of time

Help from helpdesk -- did i say its a waste of time ?

 

 

 

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