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arimus
What's DOS?
Posts: 2
Registered: ‎11-04-2013
Location: Stoney Creek
Views: 870
Message 1 of 3

Helix only works with external power

Hello

 

Just received my Helix and I have some issue, one of the biggest issue so far is that it will only power up and stay on with external power, when I dock it it works fine, if I undock it it will shut down, if I plug the power cord to the tablet it will power on but as soon as I remove the power cord it will shut down, I have checked and the batteries are 100% charged, any advice ?

 

thanks

Bermbeard
Serial Port
Posts: 110
Registered: ‎07-05-2013
Location: Appalchia
Views: 814
Message 2 of 3

Re: Helix only works with external power

Is the system shutting down or going into a sleep state?

Out of the box, the latest BIOS sets the Intel Rapid Start to begin after 3 hours -- has this been changed?

What is the current power plan and what are the plan settings:

When to turn off display:
When the computer sleeps:
Helix: 3697 CTO.

Thinkpad user since IBM. I do not work for Lenovo or any entity working for Lenovo.
arimus
What's DOS?
Posts: 2
Registered: ‎11-04-2013
Location: Stoney Creek
Views: 794
Message 3 of 3

Re: Helix only works with external power

 

Thanks for the reply, I called Lenovo tech support and they thought it was the mother board, the tech changed it and it did the same he suspected a faulty battery, he replaced that and it works great now, so it was a faulty battery on the tablet it was not getting charged, Lenovo tech support was great, quick and very apologetic, love the laptop so far, thanks for all the help.

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