11-04-2013 08:33 AM
Just received my Helix and I have some issue, one of the biggest issue so far is that it will only power up and stay on with external power, when I dock it it works fine, if I undock it it will shut down, if I plug the power cord to the tablet it will power on but as soon as I remove the power cord it will shut down, I have checked and the batteries are 100% charged, any advice ?
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11-06-2013 07:09 AM
11-12-2013 08:54 AM
Thanks for the reply, I called Lenovo tech support and they thought it was the mother board, the tech changed it and it did the same he suspected a faulty battery, he replaced that and it works great now, so it was a faulty battery on the tablet it was not getting charged, Lenovo tech support was great, quick and very apologetic, love the laptop so far, thanks for all the help.