11-09-2014 06:50 PM
Helix 3697-CTO with i7, 8Gb RAM, 256Gb SSD running Windows 8.1 - all updated.
I have an extremely annoying problem - This Helix will simply not stay in suspend mode. When I close the lid, it goes to sleep and the LED light flashes. 10-15 minutes later, with the lid closed, the Helix will wake itself up and then continue to burn through the batteries until it gets down to 5% then it hibernates. This happens consistently every time. I cannot get this unit to stay in suspend mode. This started happening a few months ago and I cannot seem to figure it out.
I've updated all the drivers, BIOS and keyboard firmware.
I'm hoping folks here on the forum may be able to help. I've spent weeks looking for a solution. I will have to send it back to Lenovo if I can't get this fixed. It is VERY annoying when I open it a few hours after suspending it to find the unit hot with flat batteries.
11-11-2014 10:30 PM
run cmd with administrative priviledge, and run powercfg /energy. You will receive a report that might include the devices or progroms preventing the laptop from entering sleep.
11-12-2014 01:56 PM
Thanks for your suggestion. The Helix does go into sleep mode no problem so nothing is stopping it. When I close the lid, a few seconds later, the suspend light starts flashing as is normal. The problem is that it starts itself up 10-15 minutes later and then never goes back to sleep even though I have my power settings set to sleep in 10 minutes if no activity. Can't really have any activity when it is closed and in my laptop bag. If I notice it is on, I can open it, enter my password and close it and it will go back to sleep again for a short while.
11-12-2014 08:11 PM
You might want to try: powercfg -lastwake from an administrative command prompt. It may shed some light on what is waking your machine.
11-13-2014 01:51 PM
Thanks Sarbin. Here are the results
Wake History Count - 1
Wake History 
Wake Source Count - 0
Doesn't seem that useful unless this means more to others than it does to me
11-16-2014 11:33 AM
I have the same exact issue. I called tech support today, and they will be sending a tech out to replace the batteries on both the dock and tablet. I have a fleeting suspicion, this is a software issue. Please help if you know the answer.
11-17-2014 11:34 PM
11-18-2014 09:00 AM
Thanks, here are the results:
Logitech Ultrathin Touch Mouse T630
Intel(R) Centrino(R) Advanced-N 6205
Logitech HID-Compliant Keyboard
Looks like the wireless and mouse. Mouse is not usually used so is not the culprit. Wireless maybe.. Keyboard should be armed for opening the unit.
11-19-2014 08:16 PM
11-20-2014 04:58 AM
Thanks guys. In the last round the only thing that was armed was the Intel(R) Centrino(R) Advanced-N 6205
Machine started up within 5 minutes. Will do more research today