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adventureboy
Blue Screen Again
Posts: 9
Registered: ‎06-16-2010
Location: Toronto
Views: 516
Message 1 of 11

Helix with Insomnia - Will not stay in standby

Hi,

Helix 3697-CTO with i7, 8Gb RAM, 256Gb SSD running Windows 8.1 - all updated.

 

I have an extremely annoying problem - This Helix will simply not stay in suspend mode.  When I close the lid, it goes to sleep and the LED light flashes.  10-15 minutes later, with the lid closed, the Helix will wake itself up and then continue to burn through the batteries until it gets down to 5% then it hibernates.  This happens consistently every time.  I cannot get this unit to stay in suspend mode.  This started happening a few months ago and I cannot seem to figure it out.

 

I've updated all the drivers, BIOS and keyboard firmware.

 

I'm hoping folks here on the forum may be able to help.  I've spent weeks looking for a solution.  I will have to send it back to Lenovo if I can't get this fixed.  It is VERY annoying when I open it a few hours after suspending it to find the unit hot with flat batteries.

 

Thanks all.

 

wesleyyin
802.11n
Posts: 232
Registered: ‎07-02-2009
Location: US
Views: 460
Message 2 of 11

Re: Helix with Insomnia - Will not stay in standby

run cmd with administrative priviledge, and run  powercfg /energy. You will receive a report that might include the devices or progroms preventing the laptop from entering sleep.

adventureboy
Blue Screen Again
Posts: 9
Registered: ‎06-16-2010
Location: Toronto
Views: 446
Message 3 of 11

Re: Helix with Insomnia - Will not stay in standby

Hi,

Thanks for your suggestion.  The Helix does go into sleep mode no problem so nothing is stopping it.  When I close the lid, a few seconds later, the suspend light starts flashing as is normal.  The problem is that it starts itself up 10-15 minutes later and then never goes back to sleep even though I have my power settings set to sleep in 10 minutes if no activity.  Can't really have any activity when it is closed and in my laptop bag.  If I notice it is on, I can open it, enter my password and close it and it will go back to sleep again for a short while.

Community SuperMod
Community SuperMod
Posts: 5,392
Registered: ‎06-26-2008
Location: US
Views: 435
Message 4 of 11

Re: Helix with Insomnia - Will not stay in standby

You might want to try: powercfg -lastwake from an administrative command prompt. It may shed some light on what is waking your machine.

 

Regards.


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adventureboy
Blue Screen Again
Posts: 9
Registered: ‎06-16-2010
Location: Toronto
Views: 418
Message 5 of 11

Re: Helix with Insomnia - Will not stay in standby

Thanks Sarbin.  Here are the results

 

Wake History Count - 1
Wake History [0]
  Wake Source Count - 0

 

Doesn't seem that useful unless this means more to others than it does to me Smiley Wink

 

Sidindi
What's DOS?
Posts: 1
Registered: ‎11-16-2014
Location: Winston Salem, NC
Views: 392
Message 6 of 11

Re: Helix with Insomnia - Will not stay in standby

I have the same exact issue. I called tech support today, and they will be sending a tech out to replace the batteries on both the dock and tablet. I have a fleeting suspicion, this is a software issue. Please help if you know the answer.

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 370
Message 7 of 11

Re: Helix with Insomnia - Will not stay in standby

Try this one instead:
powercfg -devicequery wake_armed

Then go into Device Manager and disable wake by all of the listed devices.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
adventureboy
Blue Screen Again
Posts: 9
Registered: ‎06-16-2010
Location: Toronto
Views: 359
Message 8 of 11

Re: Helix with Insomnia - Will not stay in standby

Thanks, here are the results:

Logitech Ultrathin Touch Mouse T630
Intel(R) Centrino(R) Advanced-N 6205
Logitech HID-Compliant Keyboard

 

Looks like the wireless and mouse.  Mouse is not usually used so is not the culprit.  Wireless maybe..  Keyboard should be armed for opening the unit.

Thoughts?

JB

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 344
Message 9 of 11

Re: Helix with Insomnia - Will not stay in standby

Could be the 6205. I assume the Logitech receiver isn't plugged in during sleep?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
adventureboy
Blue Screen Again
Posts: 9
Registered: ‎06-16-2010
Location: Toronto
Views: 334
Message 10 of 11

Re: Helix with Insomnia - Will not stay in standby

Thanks guys.  In the last round the only thing that was armed was the Intel(R) Centrino(R) Advanced-N 6205

 

Machine started up within 5 minutes.  Will do more research today

 

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