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2 Posts

06-28-2013

Atlanta

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  • Posts: 2
  • Registered: ‎06-28-2013
  • Location: Atlanta
  • Views: 8
  • Message 1 of 1

Helixi Digitizer Pen doesn't work

2013-06-28, 18:19 PM

Hey all,

 

I just unboxed my Helix yesterday (3689, I think), and the digitizer pen was in a separate box in the package (it wasn't in the body of the tablet).  Everything works well with the computer, but it doesn't recognize the digitizer pen.  If I take it out of the holder or put it in, there's no change.  The screen doesn't recognize the touch of the pen or anything.  I've updated all of the drivers that windows and Lenovo wants, but that didn't fix the issue.  Is there a specific driver that I can get from Wacom itself to fix this?  I had Lenovo's tech support try to fix it, but they wouldn't find a software fix.  They offered for me to send it in and for them to fix it, but I don't want to wait 2 weeks to get this back because I need it.

Any advice?

 

Thanks.

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