cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ERROR3000
Paper Tape
Posts: 3
Registered: ‎05-16-2018
Location: AT
Views: 1,517
Message 1 of 3

Keyboard dock fan error // updates dont help

hello,

 

when i start my helix , i get the error "message keyboard dock fan error". (before windows starts to load).

 

when windows has loaded i can use neither the keyboard nor the touchpad

 

 

i did the eecommended firmaware and BIOS updates

 

 

would a system reset help?

 

thanks,

ERROR3000

Highlighted
JDGillis
Bit Torrent
Posts: 2,328
Registered: ‎12-11-2015
Location: US
Views: 1,510
Message 2 of 3

Re: Keyboard dock fan error // updates dont help

Try removing the tablet, unplug AC power and any other attached devices from the dock, and then using a paper clip, gently press and hold the reset button for about 5 seconds to reset the dock.    The reset switch button is inside a small hole on the back of the keyboard dock next to the mini Display Port connection as shown in the image below.

 

Untitled.jpg

 

 

 

That procedure is mentioned in another forum post, along with a link to an updated dock firmware package (it is a very old version) and appears to have worked for at least some users.

 

Best of luck,

 

 

ERROR3000
Paper Tape
Posts: 3
Registered: ‎05-16-2018
Location: AT
Views: 1,501
Message 3 of 3

Re: Keyboard dock fan error // updates dont help

Thank you for your detailed and quick answer. 

 

It seems to work now. 

 

Have a nice day!