05-16-2017 07:37 PM
I would need to see it to be sure, but my guess is that the hard disk was logically damaged. That means the boot record or partition information was wiped out. It could also be a disk hardware error. Do you have a backup?
05-16-2017 08:07 PM
it started up earlier in the day i shut it down and went to start it back up and it started this. and no i don't have a back up. is there any thing i can do i am perfectly fine with factory resetting it as long as it gets it running again