English Community

ThinkPad NotebooksThinkPad: X Series Tablet and Helix Laptops
All Forum Topics
Options

1 Posts

04-20-2019

NZ

2 Signins

17 Page Views

  • Posts: 1
  • Registered: ‎04-20-2019
  • Location: NZ
  • Views: 17
  • Message 1 of 2

Lenovo active pen 1 or pro not working with x1 tablet?

2019-04-20, 9:31 AM

How do I fix this, I got all the drivers (Wacom, pen settings app) and the batteries are working. How do I fix???

 

Reply
Options

59 Posts

04-24-2019

PH

34 Signins

281 Page Views

  • Posts: 59
  • Registered: ‎04-24-2019
  • Location: PH
  • Views: 281
  • Message 2 of 2

Re:

2019-05-04, 20:26 PM

Hello and Welcome to Lenovo Forums.


As per http://accsmartfind.lenovo.com/products/GX80K32882, the Lenovo Active Pen is compatible with the X1 Tablet so compatibility issue is not the issue. Were you able to use this Pen before? If yes, can you try removing it from your pair BT devices and try to pair it again and observe.

 

Pen Button Config (see Pairing Guide on page 2):

https://download.lenovo.com/pccbbs/options/lenovo_pen_button_config_guide.pdf

 

Quick Start Guide (check battery placement/position):

https://download.lenovo.com/consumer/options/lenovo_active_pen_qsg.pdf

 

If none of the above steps doesn't work then you may need to contact the Lenovo help desk to determine if a Pen replacement is needed (visit https://pcsupport.lenovo.com/us/en/supportphonelist and filter by Country).

 

Let us know how it goes.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save